Analytical skills must-have for LPO job

Analytical skills must-have for LPO job

The legal outsourcing industry has seen significant changes since 2008, where some companies are prompted by the slow down and others a result of evolution of the legal services market.

Legal Process Outsourcing (LPO) buyers are recognising and treating their LPO providers as partners and the staff as an extension of their enterprise. In an exclusive interaction with TimesJobs, Kunal Purohit, country head -India, Integreon Managed Services shares job outlook of the LPO industry.

What is the current outlook of the LPO industry in India?

The legal outsourcing industry has seen significant changes since 2008, where some companies are prompted the by slow down and others a result of evolution of the legal services market. This growth has led to a change in the hiring needs. Companies are getting more selective about who they hire and are paying greater attention to domain knowledge above everything else.

What is the recruitment trend in this industry?

As the industry moves further up the value chain to incorporate more complex, high-value tasks, skilled labour is no longer an option but a necessity. LPO buyers are recognising and treating their LPO providers as partners and the staff as an extension of their enterprise. With this evolving engagement model, it is imperative that the industry hires, nurtures and retains the best talent to sustain quality client engagement and delivery.

Which are the emerging skill-sets in the LPO industry?

Technology is ceasing to be a sector of its own and has seeped into the LPO industry as an enabler and driver. At Integreon, we use both proprietary software as well as third-party solutions to offer technology enabled services to our clients, particularly for electronic discovery and contract management and review. Being a specialist provider, the complexity of work that we do for our clients is significantly higher than traditional BPO firms. Therefore, when we hire candidates, the pre-requisites are strong domain knowledge and high analytical skills.

What are the compensation trends in the industry?

The average salary in the industry is set to rise given the industry growth and the demand for high skill talent. The compensation that we offer to our employees is comparable to those offered by law firms and corporate legal departments. Acquiring skilled talent is important to us and if a candidate is talented and experienced we are willing to pay an above average salary.

What will be the game changers in recruiting by technology?

When it comes to technology’s involvement in recruiting, I think social integration in recruitment strategy is imperative. Traditional routes of recruiting are still efficient however, they have to be supplemented by social channel. It is cost effective, has one of the biggest reserves of candidates and is an effective channel to spread the word and get a quick response to job postings no matter what level.

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