Techies with business acumen skills in demand

Techies with business acumen skills in demand

Employers need technology professionals who have a deeper understanding of the business and can effectively collaborate with other business functions…

There has been a marked rise in demand for technology professionals in the IT product and service domain, who have a deeper understanding of the business and can effectively collaborate with other business functions. Kamal Vatnani, senior director-HR, PTC Software India Pvt Ltd explains why, during a High-Tea session, a career chat platform powered by TimesJobs.com. He mentioned that in today’s complex business environment, where technology is changing every hour, it is very important for a technical professional to be aware of the bigger picture.

A technical professional should be aware of the impact that his/her department is having on the other stake holders/departments. No one department is more important than the other; the success of an organisation is a collective effort. “The more knowledge you have of the business function, the more effective will be your service/technical delivery and will create a positive impact. There are more chances of success for the technology leader and the department.”

Understanding Customer Needs

Irrespective of the industry that one works in, understanding customer needs is one of the most important aspects for any business to be successful. Not only does it help the organisation to deliver quality product and services on time, it also strengthens the trust between organisation and the customer. The same holds true in the case of technology professionals working in the IT product and services domain. Now, technology professionals own up sales numbers by ensuring timely and quality delivery to customers.

By understanding specific needs of the client/customer, technology professionals are able to create a win-win situation and have repeat business for the organisation. In an IT services environment, the end product is service delivery, so customer focus is of utmost importance. Happy Customer means continuous and more revenue, says Vatnani.

Transit from Technical to Management Role

According to Vatnani, if one wants to move into a management role, one should focus on building their project management skills through a PMP Certification. “One can also enhance their skills by attending Management Development Program (MDP), or do an executive MBA from institute’s like IIM Ahmedabad, ISB Hyderabad in project or general management.”

He also advised that using their technical skills, one can also opt for techno-commercial roles like a SME consultant who can lead a project from both technical as well as managerial perspectives.

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