Interview of the Day: ‘Travel and Tourism
industry to increase hiring in coming months’
Sanjay Singh, COO, Overalltravel.com
In conversation with TimesJobs.com, Sanjay Singh, COO,
Overalltravel.com, an online travel portal, talks about job opportunities and
emerging trends in the Travel and Tourism industry…
What is the recruitment scenario like in Travel industry? Where
are the job opportunities, in terms of positions, profiles and locations?
As per requirement is concerned 70 per cent of the employees are
from Sales while the rest 30 per cent are from Operations, Customer Service,
and Finance. In terms of hiring, the expansion mode is on and we are in the
process of freezing the hiring process. In order to target the spring vacations
of 2014, we need to hire employees by the end of this month.
What are the major challenges (business and recruitment related)
being faced by the industry?
The industry has evolved a lot over a period of time. It ranges
from holidays to Meeting, Incentive travel, Convention/Conference and
Event/Exhibition and has different options for every holiday the customer
plans. However, when it comes to hiring skilled individuals, there’s lack of
business expertise.
What has been the impact of the global economic slowdown on the
Indian Travel and Tourism industry?
Global economic slowdown has definitely laid a strong impact on
Indian Travel industry. Today, with dipping value of Indian rupee, Indian
travel enthusiasts are happier travelling within the country. And this has
badly hit the international side, as honeymooners and affluent groups are also
looking for exotic local destinations (which can meet there expectation within
a reasonable budget).
How has technology impacted the Travel and Tourism industry in
India?
With the advent of Information Technology, Travel and Tourism
industry has seen a significant change (for both travel companies and
customers). In the dotcom era, where every company has their own established
web portal, the market has become more transparent and user-friendly. Moreover,
today the industry boasts on excellent client service, which is made possible
with the tool called ‘technology’.
What are the emerging trends in the Indian Travel and Tourism
industry?
Indian Travel and Tourism industry has seen remarkable changes in
the last decade. More options have come up, along with better management of
travel packages. Today, the concept of travelling is somewhat fashioned around
interesting themes like – pilgrimage, Ayurveda and well-being, etc. In this
way, one can choose their desired travel packages within their given budget.
Apart from that, weekend getaways are also gaining popularity among the young
brigade of corporate professionals. A tour package, customised for maximum
three nights, work as a brilliant option for them to gain the lost energy and
to refresh the thought-process.
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