Hospitality skills sought after in healthcare

Hospitality skills sought after in healthcare

The Healthcare industry is currently evolving into a patient-centric model that aims at improving the patient’s overall experience within the hospital. This is leading to an increase in demand for hospitality professionals with an expertise in operations and service excellence

In the last few years, Indian hospitals have been trying to position themselves globally as leaders in health systems and patient care. However to meet global standards, they also need to deliver high levels of customer service, for this hospitals need to champion a service culture focussed on patients.

In a recent TimeJobs.com High Tea chat session Jacob Jacob, chief people officer of Apollo Hospitals Enterprises Ltd said that within the Indian healthcare industry there is an increase in demand for experts in operations and service excellence functions. The reason being, healthcare industry is currently orienting itself into a total patient-centric model that aims at improving patient’s overall experience.

“Hospitality professionals are increasingly finding relevance within healthcare vertical as service excellence is equally important in both healthcare and hospitality verticals. For professionals with more than 14-15 years of experience, there is an increasing opportunity in support level roles within the industry,” said Jacob.

Another role that has big potential in the Healthcare industry is clinical research, with most of the institutions focusing on creating a dedicated division for this area. This directly points towards job openings for a variety of professionals connected with clinical research, in various capacities.

Hinting at the potential job opportunities that the healthcare industry would be throwing open in the coming times, Jacob said that most of the hospitals are planning expansions which would consequently create more job opportunities for support functions as well as core functions going forward.

According to the latest RecruiteX report (Jan-Jun 2014), the key takeaways for the Healthcare/Pharma industry are:

• Expansion into the high potential rural and peri-urban markets

• Specialisation and capabilities led hires, focused to increase efficiency across the value chain, and increase services accessibility.

• Focus on leadership competencies as they are most critical for success in pharmaceutical organisations

• The industry seems to be planning expansions in tier II and III cities and is looking for senior level recruits who can handle these units

• With companies planning to expand their networks, demand for support functions is expected to be high

• Industry needs to work on cost effective solutions to grow

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