“LPO has potential of becoming an indispensable tool in corporate strategists’ toolkit”

Interview of the Day: “LPO has potential of becoming an indispensable tool in corporate strategists’ toolkit”

Robert (Bob) Gogel, Director and Chief Executive Officer, Integreon

What are the future employment prospects for aspiring candidates in the industry?

LPOs are constantly recruiting highly educated and capable legal professionals to work on not just on back-end documentation, but also on higher-order tasks where LPO providers work with law firms and corporate legal departments.

LPOs today are looking for highly educated and capable legal professionals, an increasing number of Indian lawyers, paralegals, and law graduates are seeing the advantages of a career path in LPOs. For a legal professional, the career path may be in either of the two directions in LPO framework- specializing in a single practice like intellectual property or across different areas like contracts, research, transcription and so on.

Although still in a nascent stage, the LPO market in India has already managed to win the confidence of its overseas clients by moving up to the next level and providing a plethora of sophisticated services. As a result, Indian outsourcers are now helping UK and US firms hire experienced Indian legal talent to meet this demand.

What are your (organisation’s) plans for 2014, in terms of business and hiring?

Integreon is expanding its business across a number of global geographic markets. Most recently we’ve entered the Australian LPO market, which we are primarily supporting from our delivery centres based in India. We’ve also expanded with on-location staffing and technology-enabled services, particularly for electronic discovery (disclosure) and contract management and review.

India is the largest delivery centre for Integreon. As one of the largest LPO providers in India and globally, we have been credited by some with the lowest attrition rate in the industry. Integreon remains committed to India and we have plans to continue investing in our Indian facilities, both in terms of expanding our present facilities and eventually by adding other facilities too, as needed to meet the growing client demand.

Three things, you think can be the game changer for Indian LPO industry, in near future?

Beyond cost reduction and efficiency considerations, requirements include consideration of cultural and management compatibility with clients and the need for high levels of security to protect client confidential information. Stringent security measures will prove to be a major consideration factors for clients while choosing LPO.

Offerings have also matured from what was once almost entirely offshore to now include both onshore and on location support. This reflects a growing maturation of clients as well in which they increasingly understand the importance of working collaboratively with LPO providers.

LPO has the real potential of becoming an indispensable tool in a corporate strategists’ toolkit. What is needed is a ‘leap of faith’ to move from transaction-oriented client-vendor relationships to a relation that is a true partnership.

Hi guys If u like this post please leave a comment in comment box... comment box will top right of every post and bottom of every post. its useful for me give a better information.. if u want to give any suggestion in bottom of blog there is contact information option please leave a msgs with u r mail id sure i will get u.