Interview Of The Day: ‘Good Corporate
Governance Ensures Success Of Business And Its People, In The Long Run’
Seema Bangia, head-HR, Mahindra Defence Systems Ltd
Why is a culture of corporate governance important?
It is extremely important; as any culture binds people or
employees to a common vision and expectations of any organisation. Corporate
governance not only guides employees to drive towards that common goal, but
also affects all its stakeholders including customers, vendors and society, as
a whole. It gives a direction and creates an image about an organisation. A
well-crafted framework of roles and responsibilities goes a long way in
ensuring growth of the organisation and its people. Clarity about the vision
and mission of the company provides unambiguous and clear-cut directions to
employees and leaders alike, resulting in a flawless work process system. The
system of corporate governance should be such that there are no malpractices
and it is obligatory for everyone to abide by the organisational code of
conduct.
What are the key challenges associated with instilling an
effective corporate governance plan?
The single and foremost challenge is it’s “execution”. It is
very simple to craft a policy or a guideline. However, one needs to spend
more effort in ensuring that all stakeholders understand that. It needs
to be hard-wired into the DNA of organisation’s culture. An organisation needs
to create awareness on a day-to-day basis and refresher sessions should be
conducted with staff to keep them updated on any change in the company
policies. Also, it is primary for the manager and leaders to ‘practice what
they preach’. Until and unless this will happen, any sort of governance policy
will not have any relevance.
What are the probable solutions to the challenges mentioned above?
A regular awareness, walk the talk by the leadership team,
creating a culture by imbibing the true essence of this policy, could be some
of the probable solutions. The people in the organisation need to know and
understand that there are no shortcuts and one has to follow proper procedures
and go through relevant and stipulated channels to get the work done.
Who are the key stakeholders in this? What is the role of business
leaders in ensuring transparency in the organisation, across board?
Stakeholders are all the people/organisations who are directly or
indirectly associated with it; including employees, shareholders, vendors,
customer, society and community. As I mentioned above that “walk the talk” by
leadership team can go a long way in ensuring its true sense is achieved.
What is the role of technology in ensuring transparency?
If all the processes are online and visible to everyone concerned,
technology can really support this endeavour. ERP modules play a very
significant role here. However, technology is only a tool to ensure
process execution is transparent. More than that, it’s the attitude and
intent that can drive this transparency.
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