Five Ways To Become A Better Listener At Workplace
Listening is the most abused process in
personal and corporate life, says Sameer Dixit, CLO at Allied Blenders and
Distillers.
The art of
listening is often thought of as one of the most under rated virtues in the
corporate world as professionals try to outdo each other and relying on talking
more to get ahead. ET shows how one can become a better listener.
Develop Respect and Empathy
Listening is the most abused process in
personal and corporate life, says Sameer Dixit, chief learning officer at
Allied Blenders and Distillers. He suggests developing and working on
behavioral characteristics like treating others with respect and empathising,
which can help improve learning habits. “Empathy enables you to listen to
others with lot of care, compassion and openness which further engages people
mutually,” he says.
Focus on Postures, Make Eye
Contact
Dixit says a relaxed demeanour is important
in a conversation. “Maintaining eye contact and relaxed postures are important
non-verbal cues that will convey that you are interested in hearing the other
person,” he says.
Solicit Feedback
Swati Sharma, an IT manager, regularly sought
feedback from a colleague on improving her conversation styles and listening
habits when she realised she had a tendency to intervene too often in
conversations. For her, this was a good cue for self-improvement.
Avoid Immediate Reactions
Dixit says it is important to not react
immeadiately or aggressively in the middle of conversations. “It is important
to observe and absorb things instead of reacting impulsively which may portray
someone as being defensive or judgemental,” he says.
Expand your Network
To overcome her listening deficit, Sharma
reached out to a wider group of people than before, and found that it gave her
a fresh perspective on how she should listen in more often than she did.
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