1 "TAKE NO AS A QUESTION "

Thursday 13 November 2014

Apple sued over vanishing iPhone text messages


Apple sued over vanishing iPhone text messages



Apple sued over vanishing iPhone text messages
Apple was ordered to face a US federal lawsuit claiming it failed to tell consumers that its messaging system would block them from receiving text messages if they switched to Android-based smartphones.

Apple Inc was ordered to face a US federal lawsuit claiming it failed to tell consumers that its messaging system would block them from receiving text messages if they switched to Android-based smartphones from iPhones.

US District Judge Lucy Koh in San Jose, California said Apple must face plaintiff Adrienne Moore's claim that the message blocking interfered with her contract with Verizon Wireless for wireless service, which she kept after switching in April to a Samsung Galaxy S5 from an iPhone 4.

Moore, who seeks class-action status and unspecified damages, claimed that Apple failed to disclose how its iOS 5 software operating system would obstruct the delivery of "countless" messages from other Apple device users if iPhone users switched to non-Apple devices.





In a Monday night decision, Koh said Moore deserved a chance to show Apple disrupted her wireless service contract and violated a California unfair competition law, by blocking messages meant for her.

"Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple's intentional acts have caused an actual breach or disruption of the contractual relationship," Koh wrote.



The judge also dismissed some claims tied to another California consumer protection law.

Apple did not immediately respond to requests for comment. Roy Katriel, a lawyer for Moore, did not immediately respond to similar requests.

In court papers, Apple said it never claimed that its iMessage service and Messages application, which ran with iOS 5, would recognize when iPhone users switched to rival devices.


"Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should," the Cupertino, California-based company said.

For its fiscal year ended September 27, Apple reported sales of 169.2 million iPhones.

Apple now has an online tool to help people who switch to non-Apple smartphones retrieve messages from iPhone users.







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Vishal Sikka finds Indian IT’s focus on costs depressing


Vishal Sikka finds Indian IT’s focus on costs depressing



Vishal Sikka finds Indian IT’s focus on costs depressing
Infosys CEO Vishal Sikka

BENGALURU: Infosys CEO Vishal Sikka said he found the Indian IT industry's focus on lowering costs "somewhat depressing".

"All of us in the industry find ourselves in a downward spiral, it's like a treadmill of increasingly lower cost, hiring people faster and faster from more and more mediocre places, training people less and less, putting them into jobs faster and faster. I think that is a wrong direction," he said in a pre-recorded keynote address delivered through a video link at Cebit India in Bangalore on Wednesday.

The better idea, he said, was to innovate, and move towards automation, artificial intelligence. "That is the future that our clients are looking for, that is what they are looking to India for," he said.

Sikka, who has just completed 100 days at Infosys as CEO, said software was reshaping the IT industry and the sector could look at ways to do new things than do things cheaper.

Sikka also raised concerns about how Indian IT firms deliver services without raising issues with clients. "When I look at the feedback from our clients, not only for us but also for the entire industry, I see the primary thing is that we don't speak up. We are great at following orders but we are not great at raising issues and we are not great at raising opportunities that we see for our clients. That change in mindset is what we (Infosys) fundamentally go after. I think the way to get there is to rely on our greatest strength -- education," he said.

Infosys, he said, had in just a few months trained over 5,200 people in its Mysore campus on new ways of thinking about software solutions.







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YouTube introduces a paid service called Music Key


YouTube introduces a paid service called Music Key



YouTube introduces a paid service called Music Key
YouTube also is unveiling a new tab devoted exclusively to music on its mobile apps and website. This option is meant to make it easier for the video site's 1 billion users to find specific songs and entire albums, even if they aren't subscribers.
SAN FRANCISCO: Google is remixing the music on its YouTube video site with the addition of ad-free subscription service ``Music Key'' and a new format designed to make it easier to find millions of songs that can still be played for free.

The subscription service is part of Google's effort to mine more revenue from YouTube as the video site approaches the 10th anniversary of its inception. Music Key has been speculated about for months while Google Inc. wrangled over the licensing terms with recording labels. The service, priced initially at $8 a month, is comparable in cost to other digital music subscription services sold by Spotify, Apple Inc's Beats and Google's own 18-month-old streaming service tied to its Android ``Play'' store. But Music Key subscribers will be able to stream through the Google Play service at no additional charge, too.

YouTube also is unveiling a new tab devoted exclusively to music on its mobile apps and website. This option is meant to make it easier for the video site's 1 billion users to find specific songs and entire albums, even if they aren't subscribers.

Most music subscription services own the rights to the same catalogues, making their ability to learn listeners' preference to create appealing playlists particularly important. Music Key, though, will offer the unique distinction of being able to show artists performing their songs too.

That difference could help lure listeners away from Spotify, which says it has about 50 million users, including 12.5 million subscribers, said Mark Mulligan, a longtime industry analyst with Midia Research. And YouTube's redesigned library of free music could do even more damage to Spotify and other services, such as video site Vevo, where people flock to check out songs at no cost. Expanding the audience that listens to free music would be profitable for Google because that would yield more opportunities to show ads _ the main way that the Mountain View, California, company makes its money anyway.

``A cynic might say that Google is only doing this subscription service on YouTube so it would get the rights to do what it always wanted to do with the free service,'' Mulligan said.

Google's main goal ``is to make the music experience better on YouTube,'' said Christophe Muller, who oversees the company's music partnerships.

Music Key initially will be offered on an invitation-only basis in the US, United Kingdom, Spain, Portugal, Italy, Ireland and Finland. The first batch of offers will be sent out next week to YouTube viewers with a history of watching a lot of music clips. Anyone interested in an invitation can request one at http://YouTube.com/MusicKey . After a free six-month trial period, Music Key will temporarily cost $8 per month before escalating to its standard price of $10 per month.

Besides removing all ads, Music Key also gives subscribers two other perks: the ability to continue playing songs while the screens of mobile devices are locked and the option to download tracks so they can be played without an Internet connection. The offline music can only be played in Music Key's mobile app.

Google Inc. bought YouTube for $1.76 billion in 2006, a price that some analysts questioned at the time of the deal because the service barely had any revenue and was drowning in copyright complaints about pirated clips of music videos, television shows and movies. After Google took over, YouTube set up a more stringent system for blocking pirated content to placate copyright owners. Recording labels now use the video site to help promote new songs and artists. The ads running within those music clips have generated more than $1 billion for the performers and recording labels, according to Google.

The world's three largest music labels —Universal, Sony and Warner — all have reached licensing deals with YouTube as part of the new subscription services. Hundreds of independent labels, including some that had been holding out for better terms, also are on board. Financial details haven't been disclosed.

YouTube is expected to sell $7.2 billion in advertising this year, based on estimates from the research firm eMarketer. Google has never disclosed how much revenue flows through YouTube. Music Key will be doing well if it attracts enough subscribers to generate $500 million in revenue after its first year in business, said Midia's Mulligan.







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Call drops on the rise, says Trai report


Call drops on the rise, says Trai report


Call drops on the rise, says Trai report
Trai's report for the quarter ended June 2014 shows that 14% of all 3G operators surveyed had call drops in June as compared to 9% in March. 
RELATED
CHENNAI: "Hello, are you there?" This is something we hear more often now as 'call drops' become more frequent.

The Telecom Regulatory Authority of India's (Trai) 'Indian Telecom Services Performance Indicators' report for the quarter ended June 2014, released in November, shows that 14% of all 3G operators surveyed had call drops in June as compared to 9% in March. Of the 94 3G operators, two operators could not set up even basic calls.

In the case of 2G service, the TRAI report said 24 of the 183 service providers or 13% surveyed have call drops of more than the prescribed 3%. During the March quarter, only 6% of service providers reported call drops.

Four out of 183 2G licensees (2%) have not met the call set-up benchmark of 95% compared to 1% in the March quarter, the report said. Thus, "the subscriber you are calling cannot be reached now" is becoming more pronounced.



Jaideep Ghosh, partner at KPMG, says it's not just a capacity issue. "There are gaps in coverage which may be due to improper planning by service providers while setting up towers. This coverage issue can plague both urban and non-urban areas," said Ghosh.

A spokesperson of Cellular Operators Association of India (COAI) admits that increasing incidence of call drops worries them. He cited inadequate spectrum and insufficient towers, compared to the growing subscriber base, as the root causes.



As per TRAI data, total wireless subscribers as of August were 924.32 million and this base grows at almost 1% every month. COAI says the number of towers is not growing at a rate to match this traffic.

"One tower can service around 20,000 subscribers and the moment the load crosses 20,000 there is a need to set up a new tower nearby. Two key issues have led to the muted growth of towers - delay in permission from local administrations and unsubstantiated fear of health hazards from towers," said the COAI official.



Operators attribute the occurrence of call drops to network congestion. Among 3G service providers, 4% of operators did not meet benchmarks as compared to 1% in March, the TRAI report said.

COAI has written to the PMO to convey the release of requisite spectrum. The letter dated November 11, 2014, states: "As a first priority, additional spectrum should be made available on an urgent basis in 800 MHz, 900 MHz, 1800 MHz and 2100 MHz bands."

The core of customer service enhancement for a telecom service provider is to offer seamless call connectivity and ensure minimum disruptions but practical experience and data point to a gap in service.







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Tuesday 11 November 2014

Airtel’s new move in India to get millions online via the mobile

Airtel’s new move in India to get millions online via the mobile


Millions in India are coming online and their first screen is mobile. After US and China, India is being looked as the next big market with high smartphone and internet penetration coming in. And everyone wants a piece of it. Mark Zuckerberg was recently in India for the Internet.org with the agenda of getting internet to the next 5 billion people who are not online. Airtel as recently announced their ‘One Touch Internet‘ in the same direction.




OneTouchInternet
One Touch Internet‘ is an initiative aimed at simplifying internet services for millions of first-time users in India. Airtel’s ‘One Touch Internet’ is a WAP (Wireless Application Protocol) portal designed with a simple, secure and intuitive interface that will allow first-time users to discover the internet easily and help them overcome common perception barriers around the mobile data experience.
Now available for prepaid mobile customers on Airtel – ‘One Touch Internet’ will work as a single point destination for uninitiated internet users to see-try-buy a host of popular services (including social networking, videos, online shopping and travel bookings) through tutorial videos and trial packs.
Speaking at the launch of the initiative, Srinivasan Gopalan, Director, Consumer Business, Bharti Airtel said,
The Indian telecom market has entered a phase of data-led growth. As data networks expand and Internet-enabled devices become affordable, more and more Indians are getting online on their mobile devices.



Why is Airtel doing this?

There’s a huge population throughout the country and smartphones have started penetrating the masses. There are more than 900 million mobile phone subscribers but a fraction of them are on the internet.  Network penetration in India still hasn’t reached the levels one would expect with the surge of smartphones over the past few years.
Airtel claims India has over 220 million Internet users of which 59% access it through mobile devices. There is potential for a greater increase in percentage. If market projections are to be believed, by 2017, India could have more than 500 million Internet users with close to 380 million browsing through their smartphones.
Most of these users, who now have low cost smartphones, are willing to get online and access Internet on their phones, but what stops them is either higher data prices or no knowledge about these data packs. Airtel’s One Touch Internet will be able to help billions of users in India overcome this critical problem. The initiative is Airtel basically handholding users into the Internet age.



Impact

As of today, the One Touch Internet facility is available in English and Hindi. More 8 Indian local languages will soon be made available in a week’s time. To learn the workings of the Internet, Airtel prepaid mobile customers can now call 111 or simply visit on their mobile phones’ web browsers.
If Airtel is able to mobilize users to adopt their network with this proposition, it would turn tides in India. It will play a critical role in breaking viewpoints across the different diversities and opening doors for thousands of developers. This would give rise to regional content apps focusing on catering to newer audiences throughout the country. This swift penetration of mobile network coverage across the country would prove to be a game changer considering the role of Internet in socio-economic growth of the country.
These are clear signs for developers and startups across the country to build their products/services to cater to this new user base that will be coming online very soon. This user base will likely need new content that’s dominantly regional and locally focused.



Airtel’s Build

To further help developers, brands and startups to understand the different geographies with their Internet performances, Airtel has announced an appathon – BUILD for #TheSmartphoneNetwork.
It’s an enterprise to help app developers improve their network performances in mobile scenarios and get advice from network experts at Airtel. The aim of this appathon is to make app developers understand their app’s performance benchmarking in different scenarios – ambient, under heavy load, with noise, & etc.
If Airtel is able to attract app developers and get them on board with this whole movement, it could mean that it may market its Airtel Money APIs, too. Mobile Wallets are already in momentum with major players in the consumer market like Ola, Taxiforsure, Uber and PayTm mobilizing their efforts to make it mainstream. Mobile wallets won’t become mainstream in India unless there is a good integration between carriers, banks and merchants.
This new initiative by Airtel could potentially give the Indians an opportunity to enjoy their first ever Internet experience.







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[Startup Watchlist] Rolocule’s new game, Octro’s secret sauce and HashCube’s fundraise


[Startup Watchlist] Rolocule’s new game, Octro’s secret sauce and HashCube’s fundraise


collage_nov10
The startup watchlist last time brought to you some exciting startups from the field of agritech. And this time around as well, we thought of bunching some upcoming startups together in a category- Gaming. Culturally, India has never been a gaming nation but there are a lot of companies (more than 25 gaming companies which have more than 20 people according to Dhruva CEO) that help in making games that are played globally. With smartphone and internet penetration increasing, local appetite for gaming is also rising and the space is heating up. Here’s the latest from three upcoming gaming startups from India:
1. Rolocule’s new game- Dead Among Us
Rolocule games is a Pune based gaming company that was founded back in 2010. The company was founded by Rohit Gupta and Anuj Tandon, and their story is one full of heart! Rolocule has made some cutting edge games for the global audience and their games have amassed more than 5 million downloads.
Their latest game – Dead Among Us- was announced on Halloween and is a bold new direction for Rolocule. DAU has been optimised for one-hand controls and elements of storytelling, while keeping intact the fun of good old zombie killing. The game has been in development for the past 6 months and the team is currently working on polishing the gameplay along with adding more levels before releasing the game. The game will be free to download with in-app purchases.
Apart from DAU, Rolocule is also pushing on the Apple TV front with their DanceParty game built on their Rolomotion technology. The startup has managed to find its space and is now certainly under the global gaming radar.
2. Octro’s Teen Patti, Rummy and more
Based out of Noida, Octro was founded in 2006 and is today one of the largest mobile gaming company in India with two of its games, Teen Patti and Rummy, among the top 5 games in multiple categories on Google Play Store (the company is registered in the US). It was most recently in news because of its $15 million fund raise from Sequoia. Teen Patti and Rummy are old cult games in India and the rise of mobile meant that these games were bound to pick up. Octro managed to capitalize on this has built a user base of more than 10 million. The games are free to download but in-app purchases go as high as INR 9000! And there’s a deeper technology play here as well. Octro doesn’t only have the traction, it has a strong technology base which has a B2B angle and this is one of the reasons for the funding as well. Keep an eye out on what Octro does next.
HashCube is a cross-platform social gaming company, with titles on Facebook and Mobile. The company’s flagship title, Sudoku Quest, is the most popular Sudoku game on Facebook. HashCube has been steadily growing over the last couple of years and has more than 3 million users as of now. But it recently partnered with WestBridge capital backed Nazara Technologies and this will open up a host of possibilities for HashCube.
HashCube has received INR 4.2 crores in this series A round which is led by Nazara along with other investors. Nazara, which is present across Africa, Middle East and south east Asia, will deploy its distribution networks to market HashCube’s games globally. This will breathe in a fresh wave of energy at HashCube and possibly more games.






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Xiaomi needs money, but is a $40 billion valuation justified?

Xiaomi needs money, but is a $40 billion valuation justified?


An ambitious sales target, plans for expansion to new markets, and building a brick and mortar presence in existing markets may have prompted Chinese smartphone maker to begin funding talks, which are reportedly taking its valuation to more than $40 billion.
Xiaomi Worth Valuation
Forbes has reported that the smartphone maker, that defines itself as ‘a software and e-commerce company that just happens to manufacture hardware’, is negotiating with Russian investor DST to raise $1.5 billion. YourStory reached out to Xiaomi for a comment, and we will update you as soon as we have one.
A $40 billion plus valuation will put Xiaomi ahead of both Sony and Lenovo combined in terms of worth. The $1.5 billion funding will also be the largest tech financing round in the history equaling that of Facebook from 2011. At its last financing round in August last year, Xiaomi was valued at $10 billion.
Xiaomi’s meteoric rise has been a case study of sorts for hardware developers the world over. Four years after Lei Jun launched the first flagship device Mi One, Xiomi has beaten Samsung to become the largest smartphone maker in the world’s biggest handset market – China.
Xiaomi shipped more than 15 million devices in the second quarter of 2014 – a marked 1.8 million more devices than Samsung, and looks set to achieve its ambitious target of selling 60 million devices this year. The target for 2015 is an ambitious 100 million phones, Lei has said.
To achieve this target, Xiaomi will need to go beyond its initial strategy which has thus far worked brilliantly. A direct-to-consumer selling approach through e-commerce (which cut overheads), shunning traditional styles of marketing, and relying instead on social media and word-of-mouth have brought Xiaomi this far.




But there are quite a few challenges ahead. Competition is heating up with several lower cost phones set to enter the growing markets, such as Google’s Android One and Motorola’s Moto series which offer more value for money.
Xiaomi is currently operating in very few markets outside China – India, Philippines, Singapore and Malaysia. Future plans include forays into Indonesia, Thailand, Russia, Turkey, Brazil and Mexico.
A look at this list shows that other than India and China, the other current markets are tiny and intended markets are large but also have higher entry barriers with plenty of competition.
Even in India, despite the dazzling publicity surrounding its sales, in terms of numbers, it still lags behind other makers. If Xiaomi manages to make a dent in these markets like it did in China, the high numbers may be justified. But it is too early to tell.
Xiaomi has rightly recognized the need to have brick and mortar presence for customer support and after sales service. In the newer markets, Xiaomi wants to build a native presence and aims to give itself a local flavour and character.
The company also plans to set up a global R&D centre in India, Vice President Hugo Barra told YourStory in September.




All of which will require capital, and it’s no big surprise that Xiaomi has gone out looking for it. But is a $40 billion valuation at this stage justified is something that remains to be seen.







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Yet another ‘first in the world’ by Juspay, launches Juspay Safe for merchants after securing funding from Haresh Chawla

Yet another ‘first in the world’ by Juspay, launches Juspay Safe for merchants after securing funding from Haresh Chawla


How many times have you dropped out from the payments process because you kept on waiting for the OTP or you couldn’t locate the card/bank account number?
Globally, 21% of online shoppers (Statista research) abandoned their basket due to the process taking too long. To counter this problem, three months ago Paypal unveiled single click payment method for merchant apps. Dubbed One Touch, the method allows mobile users to log in once with their user names and passwords, then simply touch or click on a “buy” button for all subsequent transactions with that merchant.
Founded in 2012 by Vimal Kumar and Ramanathan, with a vision to redefine online payments experience by providing 1-click payments on web and mobile, Bangalore-based Juspay Technologies has come a step further with their latest offering, Juspay Safe. Juspay Safe is a specially designed browser for online banking and payments applications. Unlike conventional browsers that cater to generic use cases ranging from online gaming to serious banking applications, Juspay Safe’s focus is on improving security and user experience for banking. It uses innovative user interface and network optimization technologies with the focus on much needed widespread adoption of digital payments in India and change the consumer behavior to go cashless.
Juspay co-founders, Vimal Kumar(R) and Ramanathan(L) with Juspaye Safe standee
Juspay co-founders, Vimal Kumar(R) and Ramanathan(L) with Juspaye Safe standee
Juspay’s first product ‘Express Checkout’ was a wrapper on top of payment gateways with card storage. redBus.in, Snapdeal, Freecharge and Newshunt are few among many of the clients of Juspay. With both the flagship products, the company processes more than 4 million transactions per month.
Juspay Safe – Secure Browser
Juspay Safe improves the security and convenience of payments on smart phones. It is a mobile browser that can be embedded inside Apps as a replacement to the default mobile WebView browser.App developers can integrate and launch with Juspay Safe SDK in minutes.
Juspay Safe’s USP
1.       High on protection
Juspay Safe contains built in phishing protection guarding the customer against malicious websites pretending to be bank pages. It also bundles a secure keyboard specifically designed for banking applications and protects the customers from third party keyboards that can log or mishandle customer’s sensitive credential information. Juspay is planning to work together with banks to increase the security of mobile transactions with device fingerprinting and advanced real time fraud prevention.
Juspay-Safe-Screenshots
2.       Utmost convenience
Juspay Safe provides compelling features to improve the convenience, thereby improving the payments success rate and decreasing the time to complete transaction. It has various features like Auto Processing OTP, Speeding up page loads on 2G, Keyboard to improve convenience of password entry and enhanced navigation controls. The focus is on making payments extremely smooth and unblocking customers who are stuck.
The company, the vision and the funder
Juspay aims to do secure, 1-click payments on mobile for one billion people and catalyze the convergence of online and offline payments. The company is eyeing at achieving  95%+ success rate for payments on mobile.
Co-founder of Juspay, Vimal Kumar says,
We provide payments technology solutions to merchants focused on improving the customer experience and success rate. We are not a payment gateway but work as a layer on top of all PGs.
Haresh Chawla, former group chief executive officer (CEO) of Network18 and Viacom18 Media Pvt. Ltd, and currently partner at India Value Fund Advisors (IVFA) has invested an undisclosed amount in Juspay. He was instrumental in growing Network 18 from US$12 million in 2001 to over US$ 500 million in 2012. An IIT-Bombay and IIM-Calcutta alumnus, Haresh had earlier invested in property portal Housing.com as well.
Juspay Team
Juspay Team
More than 50% of Flipkart’s revenue comes from mobile and the trend is just going pick up with ever-increasing mobile internet users in India. Whether it’s Flipkart or Snapdeal, Cleartrip or redBus.in, Juspay Safe provides promises more secure and convenient experience to everyone’s customers. As a result, the product reduces the overall dropout rate in mobile payments during the transaction process.
Vimal says,
Overall, we are a bunch of engineers and designers who deeply care about the art of building high quality products. We are heads down working hard to see the day when the majority of the people in India use the products that we create.”
Located in Koramangala, Bangalore, Juspay is now hiring designers and engineers who are religious about their craft. If you think you’re the right candidate, do not hesitate to contact them at careers@juspay.in.







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How GoCoop is supporting rural artisans by eliminating brokers and helping them sell online

How GoCoop is supporting rural artisans by eliminating brokers and helping them sell online


While offline retailers benefit from Flipkart and Amazon by putting up their products online, rural craftsmen and artisans are left behind. A great deal of talent comes from the rural part of the country, which is often unappreciated and underpaid mainly due to lack of education and options. The involvement of brokers and middlemen contributesto the cause and worsening conditions of these workers. Siva Devireddy, founder of GoCoop, is working hard to bring justice for the craftsmen and rural cooperative societies by helping them sell their products online, thus eliminating the role of middlemen and brokers.
Siva Devireddy, founder GoCoop
Siva Devireddy, founder GoCoop
Talking about why he started, Devireddy says,  “I was more focused on seeing how we can support the livelihoods of rural producers. The key challenges the producers faced was in access to markets and also market-related information. The produce sold at Rs 10 by the producer is finally sold to the consumer at Rs 30-50  by the retailers. There is 3-5X price difference across the value chain where producers get very small part of the margin. Producers in sectors like agriculture and crafts are fairly unorganised, which compounds the problem further.”
Before starting GoCoop, Devireddy worked with Accenture, where he headed many CSR initiatives, which in some ways strengthened his resolve to do something for artisans. After pondering over this concept for over two years, he finally quit his job and started over full-time.



However, his journey wasn’t smooth, and he had to face his own set of challenges. His initial challenge was to interact and understand the complexities of working with cooperative societies and rural weavers- To make them understand the concept of computers and online selling. But, he didn’t give up.
Devireddy says, ”We spend lot of time in conducting awareness sessions. We, now, see good interest and adoption for online commerce from the producers/weavers. 
“The other challenge was in developing a team that was passionate about doing e-commerce for the social sector. This is a really tough job, and finding and building a team that could apply itself to this task is challenging. We could build a strong team over the last 2 years. “
Their team operates at regional clusters around the country, and goes on to conduct awareness meetings and generate interest in the people about computers and e-commerce. Once artisans and cooperative societies join the marketplace, their profile is created and the products are listed on the site. As they receive an order, they reach out to the producers and then ship it after inspecting the product.
Team GoCoop
Team GoCoop
At present, over 40% of their customers are based out of India, and they have a track record of less than 1% return or delivery issues. Their main revenue comes from subscription fees and commissions they charge on products sold through their website.  Currently, their portal boasts of 10,000 products and 170 sellers.
Other e-commerce platforms like CraftsVilla  are also working in this sector, and there are high chances that big players like Flipkart and Amazon also get into this. However, reaching artisans in rural India might prove slightly difficult for them in the early stage, which could also lead to the some of the niche players getting acquired given the fact that they generate enough traction.







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5 easy Instagram marketing tips for startups

5 easy Instagram marketing tips for startups


With Google Adwords bids going sky high and Facebook charging you for even breathing on the portal, does promoting your startup give you the chills?
You can heave a sigh of relief because there are social media platforms which are still free or have very less advertisers and engage millions of people. Instagram is one such platform which engages a huge chunk of Indian youth.
Here are a few tips for startups to launch and actually get visible traction from your brand’s Instagram accounts:
1) Don’t be shy, follow people!
In spite of the fact that Instagram is still at a nascent stage in India, most of the youth is using the platform to share pictures with their friends. However, nobody is too sure about how and what else can be done.
So following people isn’t a disgrace or a bad thing to do when you’re talking about Instagram. In fact, people love it when their follower count increases! So, Follow! Follow! Follow!
About 40% of the people you follow will follow you back.
instagram
Check out how the brand “Happily Unmarried” also follows and gets followers.
2) But before you follow, keep this in mind
Post a lot of pictures, and by pictures we don’t mean product pictures. As I said, instagram is still at a nascent stage, most people follow less people and have less followers, so here is a chance to get noticed, but don’t spoil the show by shameless advertising. Use a mix of product images and general images, in the follower building stage, try to engage the audience first with general images.
Write quotes, create images, have a visual content strategy in place and see your followers increasing!
instagram
3) Good that you have a follower base building up, now do this!
Start posting pictures of your product/service. But wait, there’s a trick, be mysterious! Don’t give away all the information. Let them comment, ask for more details, so that you can build leads.
instagram
4) Keep this in mind for sure, nobody wants to go out!
With our experience, we understand that hardly anyone wants to go out of Instagram, so don’t expect any Clicks on your posts. Forget about CTR’s and websites, try to sell on Instagram. Provide the audience with the data they want, do whatever it takes to keep them from drifting away.
instagram
5) The most important – create a follow up mechanism
If people ask for more details, ask how they can buy, simply ask them to use another easy mobile app. – Whatsapp. Ask the people to send queries on whatsapp. This way, you can easily send a sweet reminder message every morning. Just like you send emailers on the computer, you can use Whatsapp to broadcast a daily reminder on mobile phones.
instagram
This small business owner has a follow up mechanism to update everyone on whatsapp who messaged her for price. And the posts that she sends are too good to feel offended






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What’s stopping wearables from being worn today?

What’s stopping wearables from being worn today?


If the last five years were about smartphones, the next five will be about wearables, they say. Smart watches, smart gloves and smart glasses — stuff right out of sci-fi movies from our childhood — are now a reality.
wearable
By linking them to our smartphones, these strap-on gadgets will help us lead more efficient and comfortable lives. Or will they? But the important question is what’s stopping wearables from becoming popular? Let’s find out what the concerns are.
Health hazards
Health hazards are probably the first thing that you’ll hear about if you ask people why they aren’t using wearables. There have been articles on radiation risks from cell phones (to which most wearables are synched), allergic reactions caused by certain devices (remember Fitbit) and of course concern of overuse of such devices on development of children. This is an ongoing debate and the jury is still out on this one.

Privacy
Peter Drucker said, “What gets measured gets managed.” In this context, it means data from your devices. Whether intimate health information or location data, it is now available to third parties – the app makers, your telecom provider or the company that makes the operating system. That’s a scary thought that takes me straight back to ‘The Minority Report’.
Privcy policies of most of these app makers are unclear and ever-changing. Ambiguously worded terms of service may give these companies just enough room to use your unprotected health datasets, once you’ve accepted and signed-up on their platform.
Government laws also haven’t changed to take into account sensitive medical data sets.
Most of these wearable devices, including pacemakers, glucose monitors, etc. are Wi-Fi enabled adding trauma to users in case it is hacked and possible loss of data. As data is slowly becoming one of the important parameters driving most decisions, our future is vulnerable.
Imagine waking up one day to find your heart rate beyond normal, and you get medication for it, though in reality your devise was hacked. This exploitation is unimaginable considering the complexity and sensitivity associated with this data.

Not habit forming
This is a typical teething problem faced by any new technology. Most users fail to get into the habit of using their smart watch or their smart glasses without a reminder. Early studies have shown that most people fail to wear their devices rendering them useless. Obviously the reality of wearable computing isn’t as compelling as its promise. But we see this as a temporary problem which will sort itself out.

Chaos
There is way too much chaos around these wearables with software updates and non-uniformity of apps and platforms usurping data from users. Another huge turn-off for users is that these wearables need to be charged daily or more frequently. Again, this seems to be an early-stage problem and will get solved in time.
Costing and need
Another hurdle, among Asian consumers at least, is in the costing. Samsung’s gear 2 watch costs $150-$275 on Amazon, compared to $50-$100 that a regular watch costs. Unless the makers create a compelling need to wear and use these devices, they have little chance of taking off. More than usability and convenience, wearables need to reach the level of addiction that smartphones have now reached.
Flipkart recently launched an app that works on smart watches, probably among the first non-hardware, non-app making company to take this step. While on one hand, this is designed to push the sales of smart watches on its platform, on the other hand, it is also a means to create the addiction. Flipkart is known for short-span bonanza deals, and what better reason could you have to install the app on your watch, which stays with you day and night, even more than your phone?

Thus, by focusing attention on software, treating it like miniature game consoles, we may find a compelling reason to keep attaching wearables to our wrist, face, and even our babies! Until that happens, we can wait and watch.







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Legal Tips: What every startup entrepreneur needs to know

Legal Tips: What every startup entrepreneur needs to know


You have a great business idea, you got it validated from friends, family, advisors and now you are going to take the plunge into starting up. Maybe you have already started the journey and battling market forces on multiple fronts, pushing your products or services. If you’re looking at high growth, there are a few typical phases during which you’ll have to interact with the legal system in India.
yourstory_Getlegal_InsideArticle
Yes, you have to build a great team, create a kickass product, forge a service delivery system, do awesome marketing, conquer social media, raise investment, become a sales superhero – and your company will become hot property in the market. And then-BAM!- you’ll deal with a host of uncool things, this being India; some of them will make or break your business.
India is a very difficult country to do business in, and the number one reason for that is India’s complex, slow, and inefficient legal system. Out of 191 economies in the world, India ranks 134. It is easier to do business in countries like Pakistan, Nepal and Bangladesh! Why is it so difficult do business in India?
There are a lot of things to blame. But most of it comes down to this: the regulatory and legal system.
“Who enforces your contracts if the counter-party refuses to honour it and does not perform its duties despite agreeing in writing? What do you do when people ask you for bribe to issue you a simple license? How do you even know what all licenses you need to obtain before starting a business, and how many registers you’re supposed to maintain? What can you do to reduce your massive tax bill? What to do when getting money from willing investors abroad is so difficult?”
While Prime Minister Modi is promising to change all these and make India a great place to do business, we know that us entrepreneurs cannot afford to wait for that to happen. After all, every government promises the same thing, and we are still where we were 15 years ago. In fact, we’ve actually slipped on that index a bit.
Before you get into trouble, however, let me share the condensed wisdom of many corporate lawyers, entrepreneurs and even big businessmen that I became privy to while working as a lawyer for many startups, through investment rounds and tortuous journey of building a business. I also worked as an M&A lawyer at one of India’s top law firms. What I am going to tell you will prepare you for things that, otherwise, will come as bad surprises. You can ask experienced entrepreneurs, and they will confirm each of these points as well.
Remember, these work as barriers to entry to many people, and kills unsuspecting entrepreneurs. But, if you’re on the right side of the game, you benefit from the same entry barrier, as it kills your competition for you. See, silver lining! Why do you think Reliance is spending close to 1,200 crores on legal expenses in one financial year? This gives them a huge strategic advantage over competitors. It’s not only Ambanis, here is what other top Indian companies are spending on legal and regulatory expenses: Tata Consultancy Services: Rs 613 crore, Larsen & Turbo: Rs 526 crore and Infosys: Rs 504 crore.
As a startup, you’re not going to compete with these budgets, but your main focus will be on avoiding spending on legal bills at all. How are you going to do that? Let’s get started.
Pre-investment and early stage startups
Incorporation and Founders’ Agreement
This is the fun part- the honeymoon period of entrepreneurs. Many entrepreneurs get a private limited company registered without a second thought. A few things you need to watch out for at this stage:
It is more important to have a written agreement amongst founders than incorporation right at the beginning. My thumb rule is that don’t incorporate till you start getting real revenue, but have a detailed co-founders agreement in place. This will save you money, time and much hair-pulling later on.
If you do incorporate, go for a simple no frills service like Vakilsearch, who are also startup-friendly,  over some random lawyer or CA. Startups are different breeds of business, and their documentation should be different. Lawyers or CAs who don’t work with startups often don’t get that – and, if you don’t pay attention to this aspect, you’re sowing a poisonous seed of many problems for the future. Also, lawyers and CAs will often charge you a lot more for routine work than what you need to pay.
What is even more important though, is to take into consideration the following:
Tax liability of the business: LLP can be much cheaper in terms of tax bills, and good for service, family, lifestyle businesses etc., especially when you don’t plan on raising any investment in the near future. If you are going to raise money anytime soon and give ESOPS to hire high quality talent for cheap, you can still incorporate an LLP. You can always convert an LLP into a private limited and vice versa. However, to know what to do when is crucial, and you will see industry veterans understand these things very well. You can look for guidance to angel investors, mentors who have been in business and other entrepreneurs. Depending on lawyers to handhold you for everything may not be such a good idea.
When you take foreign money, business structuring goes to another level of complexity. Many Indian startups, quite big ones, take investment through offshore parent companies. This can be a very smart move in terms of saving income tax. It is great if, at least, one of your co-founders or CFO gets these things, and this is one reasons why investment bankers and management consultants who bring in such strategic skillsets are in high demand as co-founders.
Business Licenses
It may surprise you, but doing almost any business in India, or even running any kind of office or establishment, requires several licenses. Some licenses are simple tax registrations. Some businesses just need a trade license or Shops and Establishment Registration. For some specific activities like manufacturing and export-import, you may need a bunch of licenses. For employing more than 10 employees, you may need various labour and employment related registrations. Not having these things in order when you are growing fast can be fatal and slow down investments, as investors will ask you to first sort of license issues before they put in money. These things are seriously looked into during any legal due diligence before investments are made.
Also, not following licensing norms leads to fines, costly legal suits and even business shut-down. If you are a business owner in any sector, you better have a sense of what licenses are essential. You should also know what are the important license conditions and ensure that these conditions are not being violated in course of your business.
I have played a key role in conceptualizing an online course offered by National University of Juridical Sciences, Kolkata called “Diploma in Entrepreneurship Administration and Business Laws” to entrepreneurs. Recently, after taking the business license module of our course, a student wrote an email to me. She learned how to get licenses to export and import, and got the necessary registrations done for her family business. Her family has been supplying leather goods from UP over decades, but through an export house. Now that she learnt how to get the paperwork done, she spoke to the elders in her family and got their own export license! I was immensely proud.
Accounts and taxation
A lot of businesses completely fail on this point and many founders face massive fines, possibility of imprisonment and highly unproductive lawsuits and criminal cases with respect to tax bills, simply due to negligence and ignorance, usually both combined. Take the famous example of Su-Kam, the founder of which almost went to jail due to non-payment of excise duty over years. He was simply not aware that he needed to pay excise duty. However, ignorance of law is no excuse in our country.
As the founder, the buck stops with you. So, you better have some understanding of the accounting procedure and taxation aspects of your business. If you ignore it because it seems boring and highly technical, it will almost definitely come back later to bite you hard. Outsourcing it blindly to a CA you know is also not advisable, because stakes are sky-high here.
When the business is too small for the tax authorities to bother, you are safe. However, as soon as the business starts growing, you will come under the radar of tax officers, who will go over your accounts with magnifying glasses to find something wrong (even in transactions that occurred years earlier, when you were not really a ‘big company’ owner). If they find something, you will have to either make a costly settlement or face a long legal war where you would end up paying a lot to tax lawyers.
Vendor contracts
The vendor contracts one enters into at the early stage of the business can be very important:For example, if you have outside assistance on design or development of the product, manufacturing contracts, EPC contracts (relevant when one sets up a factory or plant), platform contracts (for instance, at iPleaders we offer online courses and use outsourced technology from WizIQ, GradeStack and Trutech for our online courses and these contracts are very important to our business), marketing contracts, content supply agreement, distributorship agreements, advertisement agreements (for instance, we have several long term contracts for advertising with many websites like lawctopus.com or livelaw.in), franchisee agreements and so on – depending on what business you are in.
Now imagine if some of these contracts you enter into contain some hidden clauses that could trigger unforeseen price escalation, or gave away the power to the other party to terminate without notice – your business could be in chaos. Sometimes, people enter into unenforceable contracts. More frequently they forget to include important clauses in the contract that leaves them very vulnerable.
For example, the company of an entrepreneur friend, whose name I cannot take, engaged a PR agency and signed a minimalistic contract without thinking about it twice. As it is the nature of having a PR agent, you need to share many advance plans with them so that the media coverage strategy goes hand-in-hand with developments in the company. My friend soon figured out that the PR agency had since taken up a new client: his biggest competitor, providing the same product to the same industry. My friend was so paranoid that sensitive insider information will be leaked to the competitor ahead of time, he did not fire the PR agency, but neither did he use them much.
What do you think he could have done to avoid such a situation?
Money spent on that contract was pretty much wasted.Ensuring that the contract he signed had a suitable non-compete and confidentiality clause, of course!
Several years earlier, I was conducting a due diligence on a company, the Indian arm of which was getting acquired by Morgan Stanley (as a PE investment). As we were looking through documentation and checklists, we realised that the contract authorising the Indian arm to use the trademark of the parent company in India was not enforceable in India at all for some technical reasons. If the parent company refused to honour this contract at any point, or demanded a huge premium later, the buyers of the Indian arm would have lost a lot of money!
Make sure that your important contracts are not like that! Learn some contract law, because as a businessman, you are going to enter into probably thousands of them.
Even Steve Jobs was of the opinion that every intelligent person should know how to read and negotiate a contract, just like everyone should start learning how to code!
Enforcing a contract
World bank says that India ranks 184th in the world in terms of easiness of enforcing a contract. This means India is one of the 5 worst countries in the world when it comes to enforcing contracts. If you can’t enforce contracts why should someone bother to uphold the side of their obligations in an agreement?
This is why almost every businessman in India needs to be either a muscleman or an expert at enforcing contracts if they want to survive in the marketplace. Do not just enter into a contract and expect everything will now go as clockwork. Big companies in India hire contract managers and a battery of lawyers to ensure contract performance! If you are a startup founder or SME owner, you can probably afford neither, so if you don’t plan ahead and build in certain practices into your business, you are in grave danger. You can learn about systems like arbitration (this can help you to bypass lengthy court battles), advanced money recovery strategies deployed through contracts, registration as MSME, which gives certain privileges which will add great advantages to your business.
If you are significantly better than your competitor at negotiating and enforcing contracts, these skills will add immense value to your business over the years and you are much more likely to triumph eventually!
Want resources to learn about these skills in detail? Check out here.
In the next part of this article, I will cover the legal challenges faced by growth stage startups during and after investment rounds.
About the Author:
This article is written by Ramanuj Mukherjee, a lawyer turned entrepreneur and a co-founder of iPleaders, which enables Indian Universities and industry bodies to launch online courses. You can see a course relevant to entrepreneurs over here: http://startup.nujs.edu







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Despite backlash, Facebook Messenger grows to 500 million active monthly users

Despite backlash, Facebook Messenger grows to 500 million active monthly users

Mark Zuckerberg’s gamble to force users to download a separate app to send messages appears to have paid off with FaceBook’s Messenger reaching 500 million monthly active users in November. This means a little under half of Facebook’s 1.35 billion users have adopted the app, a clear sign of Zuckerberg and his team’s global influence. messenger_1
The numbers are even more staggering if you see that eight months ago, the number of monthly active users was barely 200 million.
Messaging has become an integral part of our daily lives and we have seen that with the popularity of the various chat apps on the stores and the number of start ups getting into the business. It’s no surprise that Facebook began its unbundling strategy with its standalone Messenger app, back in 2011.
For a business that is built around friend networks, it is clear why Messenger is Facebook’s first big initiative. That the development team pushes updates to the app every two weeks to improve speed and reliability also shows how important messaging is for its overall business. Messenger has been able to keep up with expectations of users by enabling stickers, chats with groups and free calls as value additions.
With these dazzling new numbers, Facebook now owns four of the most widely used social products in the world between Messenger (500 million users), Facebook (1.35 billion users), WhatsApp (600 million users) and Instagram (200 million users). Though there might be a huge overlap of users using these products, but Facebook’s acquired a huge chunk of user-base for its ads to be displayed.
Why force?
Most of us would remember the irritation we felt three months ago when you tried opening a message on the Facebook app only to be told that the messages have been migrated to the Messenger app, which we would need to download.
Users headed to the Android Playstore and iOS App store to download Messenger but found other ways to vent their anger, with angry reviews and blog posts criticizing Facebook’s unilateral move.
To clear the air, Mark Zuckerberg resorted to a Q&A on Facebook with his followers where he said the intention was to provide users better experience for messaging.
Asking everyone in our community to install a new app is a big ask. I appreciate that that was work and required friction. We wanted to do this because we believe that this is a better experience. Messaging is becoming increasingly important. On mobile, each app can only focus on doing one thing well, we think.
mark_facebook
Facebook today has become a host to tons of apps, games and other features failing to give a rich experience to users for communicating with their friends online. This was one of compelling reasons for Facebook to unbundle Messenger from the original Facebook app.
Explaining the thinking behind the decision further, he said
10 billion messages are sent per day, but in order to get to it you had to wait for the app to load and go to a separate tab. We saw that the top messaging apps people were using were their own app. These apps are those that are fast and just focused on messaging. You’re probably messaging people 15 times per day. Having to go into an app and take a bunch of steps to get to message is a lot of friction.
What’s future of Messenger?
This clearly means there’s a lot more to be expected from this app, given the spotlight under which Facebook has placed it. And one move by Zuckerberg may give us a hint.
He recently hired David Marcus from PayPal to run Messenger. An experienced strategist from a money transferring wallet service to lead a communication-focused application?
To us, it seems Mark definitely envisions Messenger as an app that would take communications a step further and also allow users to perform financial transactions also. Going forward, transferring money is going to be indeed invisible if this bet works out well.
Believe it or not, Facebook is genuinely changing the way we interact today and has massive plans for the future already in place. We are eagerly waiting to see what Zuckerberg has in store for us next.







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Top 15 e-commerce investments in India till now in 2014

Top 15 e-commerce investments in India till now in 2014


E-commerce has been on a roller coaster ride over the last five years. Starting slowly, e-commerce picked up full steam in 2011 and we saw a host of companies coming up and raising funding. For a couple of years after 2011, the sector was filled with skepticism. But things are now looking up, and the sector is consolidating in a huge way!
LargesteCommerceInvestments
While e-commerce marketplaces like Flipkart, Amazon, and Snapdeal snapped up big ticket investments, niche portals like Urbanladder, Myntra, and Firstcry among a few others have also found their spot in the sun.
With close to 250 million internet users, Indian e-commerce industry has been a land of opportunities for institutional investors. Besides Tiger Global, Sequoia, and Naspers among others, this year Indian e-commerce segment also drew the attention of new investors like DST Global, Soft Bank, BlackRock, and Sofina etc.
Over the past 10 months, Indian e-commerce companies (only selling physical goods) have secured over $3.9 billion investment from VC/PE and internal funding (including Amazon).
Here’s YourStory’s list of the top 10 investments in Indian e-commerce:
  • To outnumber Flipkart’s funding number, Amazon announced $2 billion investment to its India focused marketplace, Amazon.in, in July this year.
  • The poster boy of Indian e-commerce space, Flipkart, raised $1 billion from Tiger Global Management and Naspers. Singapore’s sovereign wealth fund, GIC, along with existing investors Accel Partners, DST Global, ICONIQ Capital, Morgan Stanley Investment Management and Sofina, also participated in this latest financing round.
  • The financial service arm of the Japanese telecommunication and internet corporation, SoftBank Internet and Media, Inc. (‘SIMI’) committed $627 million funding in New Delhi-based online marketplace, Snapdeal. Following the investment, SoftBank became the biggest stakeholder in the company.
  • In February this year, Kunal Bahl-led Snapdeal amassed $133 million funding led by eBay, Kalaari Capital, Nexus Venture Partners, Bessemer Venture Partners, Intel Capital and Saama Capital.
  • Mukesh Bansal-led Myntra secured $50 million (about Rs.300 crore) investment led by Premji Invest along with existing investors Accel Partners and Tiger Global.
  • Grocery and veggie etailer Bigbasket snapped up $33 million from Helion Ventures, Ascent Capital, Zodius Capital and Lionrock Capital in September this year.
  • Fashion e-commerce major Jabong secured $27.5 million (Rs 173 crore) from British development finance institution CDC in a deal in February 2014.
  • Furniture etailer Urbanladder closed $21 million (approx Rs.120 crore) Series B funding from Steadview Capital along with the existing investors, SAIF Partners and Kalaari Capital, in January this year.
  • Online baby care portal Firstcry received $15 million funding (Rs. 92 crore) from Vertex Venture Management, a subsidiary of Singapore’s state run investment company Temasek Holdings.
  • Web-based fashion discovery platform Limeroad raised $15 million investment from New York-based Tiger Global, including existing investors, Lightspeed Venture Partners and Matrix Partners, India.
  • Furniture and home products marketplace Pepperfry raised $15 million funding led by Bertelsmann India Investments (BII), including Norwest Venture Partners (NVP).
  • Smile Group-backed flash sales portal Fashionandyou secured $10 million (Rs. 60 crore) from its existing partners — Sequoia Capital, Smile Group, Norwest Venture Partners, Intel Capital and Nokia Growth Partners — and a new investor in June this year (via).
  • Online Indian ethnic wear store Cbazaar received funding of Rs. 30 crore to Rs 50 crore from private equity firm Forum Synergies among others (via).
  • Online lingerie store PrettySecrets pulled off $2 million Series A round led by Rehan Yar Khan of Orios Venture Partners and co-invested by India Quotient along with participation from prominent angel investors like Anupam Mittal and Ravi Gururaj.
  • Etailer of funny and quirky products Happilyunmarried secured $0.65 million (Rs.4 crore) from InfoEdge. The investment was done through optionally convertible cumulative redeemable preference shares.







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