Call drops on the rise, says Trai report
Trai's
report for the quarter ended June 2014 shows that 14% of all 3G
operators surveyed had call drops in June as compared to 9% in March.
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CHENNAI: "Hello, are you there?" This is something we hear more often now as 'call drops' become more frequent.
The Telecom Regulatory Authority of India's (Trai) 'Indian Telecom Services Performance Indicators' report for the quarter ended June 2014, released in November, shows that 14% of all 3G operators surveyed had call drops in June as compared to 9% in March. Of the 94 3G operators, two operators could not set up even basic calls.
In the case of 2G service, the TRAI report said 24 of the 183 service providers or 13% surveyed have call drops of more than the prescribed 3%. During the March quarter, only 6% of service providers reported call drops.
Four out of 183 2G licensees (2%) have not met the call set-up benchmark of 95% compared to 1% in the March quarter, the report said. Thus, "the subscriber you are calling cannot be reached now" is becoming more pronounced.
Jaideep Ghosh, partner at KPMG, says it's not just a capacity issue. "There are gaps in coverage which may be due to improper planning by service providers while setting up towers. This coverage issue can plague both urban and non-urban areas," said Ghosh.
A spokesperson of Cellular Operators Association of India (COAI) admits that increasing incidence of call drops worries them. He cited inadequate spectrum and insufficient towers, compared to the growing subscriber base, as the root causes.
As per TRAI data, total wireless subscribers as of August were 924.32 million and this base grows at almost 1% every month. COAI says the number of towers is not growing at a rate to match this traffic.
"One tower can service around 20,000 subscribers and the moment the load crosses 20,000 there is a need to set up a new tower nearby. Two key issues have led to the muted growth of towers - delay in permission from local administrations and unsubstantiated fear of health hazards from towers," said the COAI official.
Operators attribute the occurrence of call drops to network congestion. Among 3G service providers, 4% of operators did not meet benchmarks as compared to 1% in March, the TRAI report said.
COAI has written to the PMO to convey the release of requisite spectrum. The letter dated November 11, 2014, states: "As a first priority, additional spectrum should be made available on an urgent basis in 800 MHz, 900 MHz, 1800 MHz and 2100 MHz bands."
The core of customer service enhancement for a telecom service provider is to offer seamless call connectivity and ensure minimum disruptions but practical experience and data point to a gap in service.
The Telecom Regulatory Authority of India's (Trai) 'Indian Telecom Services Performance Indicators' report for the quarter ended June 2014, released in November, shows that 14% of all 3G operators surveyed had call drops in June as compared to 9% in March. Of the 94 3G operators, two operators could not set up even basic calls.
In the case of 2G service, the TRAI report said 24 of the 183 service providers or 13% surveyed have call drops of more than the prescribed 3%. During the March quarter, only 6% of service providers reported call drops.
Four out of 183 2G licensees (2%) have not met the call set-up benchmark of 95% compared to 1% in the March quarter, the report said. Thus, "the subscriber you are calling cannot be reached now" is becoming more pronounced.
Jaideep Ghosh, partner at KPMG, says it's not just a capacity issue. "There are gaps in coverage which may be due to improper planning by service providers while setting up towers. This coverage issue can plague both urban and non-urban areas," said Ghosh.
A spokesperson of Cellular Operators Association of India (COAI) admits that increasing incidence of call drops worries them. He cited inadequate spectrum and insufficient towers, compared to the growing subscriber base, as the root causes.
As per TRAI data, total wireless subscribers as of August were 924.32 million and this base grows at almost 1% every month. COAI says the number of towers is not growing at a rate to match this traffic.
"One tower can service around 20,000 subscribers and the moment the load crosses 20,000 there is a need to set up a new tower nearby. Two key issues have led to the muted growth of towers - delay in permission from local administrations and unsubstantiated fear of health hazards from towers," said the COAI official.
Operators attribute the occurrence of call drops to network congestion. Among 3G service providers, 4% of operators did not meet benchmarks as compared to 1% in March, the TRAI report said.
COAI has written to the PMO to convey the release of requisite spectrum. The letter dated November 11, 2014, states: "As a first priority, additional spectrum should be made available on an urgent basis in 800 MHz, 900 MHz, 1800 MHz and 2100 MHz bands."
The core of customer service enhancement for a telecom service provider is to offer seamless call connectivity and ensure minimum disruptions but practical experience and data point to a gap in service.
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