Vishal Sikka finds Indian IT’s focus on costs depressing
Infosys CEO Vishal Sikka
BENGALURU: Infosys CEO Vishal Sikka said he found the Indian IT industry's focus on lowering costs "somewhat depressing".
"All of us in the industry find ourselves in a downward spiral, it's like a treadmill of increasingly lower cost, hiring people faster and faster from more and more mediocre places, training people less and less, putting them into jobs faster and faster. I think that is a wrong direction," he said in a pre-recorded keynote address delivered through a video link at Cebit India in Bangalore on Wednesday.
The better idea, he said, was to innovate, and move towards automation, artificial intelligence. "That is the future that our clients are looking for, that is what they are looking to India for," he said.
Sikka, who has just completed 100 days at Infosys as CEO, said software was reshaping the IT industry and the sector could look at ways to do new things than do things cheaper.
Sikka also raised concerns about how Indian IT firms deliver services without raising issues with clients. "When I look at the feedback from our clients, not only for us but also for the entire industry, I see the primary thing is that we don't speak up. We are great at following orders but we are not great at raising issues and we are not great at raising opportunities that we see for our clients. That change in mindset is what we (Infosys) fundamentally go after. I think the way to get there is to rely on our greatest strength -- education," he said.
Infosys, he said, had in just a few months trained over 5,200 people in its Mysore campus on new ways of thinking about software solutions.
"All of us in the industry find ourselves in a downward spiral, it's like a treadmill of increasingly lower cost, hiring people faster and faster from more and more mediocre places, training people less and less, putting them into jobs faster and faster. I think that is a wrong direction," he said in a pre-recorded keynote address delivered through a video link at Cebit India in Bangalore on Wednesday.
The better idea, he said, was to innovate, and move towards automation, artificial intelligence. "That is the future that our clients are looking for, that is what they are looking to India for," he said.
Sikka, who has just completed 100 days at Infosys as CEO, said software was reshaping the IT industry and the sector could look at ways to do new things than do things cheaper.
Sikka also raised concerns about how Indian IT firms deliver services without raising issues with clients. "When I look at the feedback from our clients, not only for us but also for the entire industry, I see the primary thing is that we don't speak up. We are great at following orders but we are not great at raising issues and we are not great at raising opportunities that we see for our clients. That change in mindset is what we (Infosys) fundamentally go after. I think the way to get there is to rely on our greatest strength -- education," he said.
Infosys, he said, had in just a few months trained over 5,200 people in its Mysore campus on new ways of thinking about software solutions.
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