Egypt-based Telecosys to save telecom from revenue leakage and customer data inconsistency with VeriSure

The sophistication of customers’ expectation from telecom services is at an all-time high, and at the same time the disappointment of unmet expectation equally at an all time high.

“Internet used to be an app for the telecom, now telecom is an app to the Internet.”

Someone tweeted once about the evolving dynamics surrounding telecos.

Thanks to the likes of Whatapp, telecoms are under immense pressure to keep their bottom-line from bleeding for OTT (over the top) apps. To stay afloat telecos have to churn less and retain more customers by offering quality services to build loyalty. In attempting to achieve that, telecoms encounter two hurdles: one, customer data inconsistency, and two, revenue leakage. They need help on this chicken and egg issue. If there is no consistency of customer data, the telecos can’t provide quality customer service. On one side they have to come up with lots of tailored schemes to satisfy customers. On the other side, the more the offerings the more complex it gets to trail which user is availing what service. And failure at tracking that causes revenue leakage where it will make it unsustainable for the telecom to offer any service in the long term. There are legacy companies like SAP & Sibeel attacking this problem, but also some startups as well. Telecosys, the startup that YourStory spoke to from Egypet solves these problems for telecos via its portfolio product called VeriSure. VeriSure is a real-time automated software solution for customer data inconsistency problem; one of the most critical Business Assurance problems faced by telecom operators. Telecosys is founded by three co-founders in Cairo, who have backgrounds working in telecom at different levels.

What is VeriSure?

Business Assurance problems critically impact companies in missed revenue while customer stays unsatisfied due to bad user experience, and as a result both parties lose in this. But with products like VeriSure which is built around the  ‘customer data inconsistency problem’, it can address Business Assurance issues.

Cairo-based Telecosys product VeriSure

Telecosys claims that VeriSure products approach the customer data inconsistency problem with a new differentiated real-time automated mechanism that raises the accuracy of almost 100%, and more importantly detects the revenue leakage and customer experience problems in a very early stage, minimizing the problem impact on revenue and customers. Cloud services, Pay TV, and Internet service providers who offer subscription-based services to their customers can use VeriSure. These subscriptions have to be assured to ensure that there is no fraud, no revenue leakage (under charge or even no charge for a delivered service), and no bad customer experience (over charge or incorrect service setup). The Co-founder and business development head of Telecosys Mohamed Esmat says, “Normally, telecom operators have to keep the data of their customers consistent on the different IT/Network platforms. There are many operational challenges that make this mission impossible. Accordingly, telecom operators employ different data reconciliation solutions to detect these inconsistency problems. Those solutions are mostly employing offline mechanisms that rely on offline data dumps from the reconciled platforms. This exercise is repeated on a weekly basis to detect the discrepancies. While VeriSure directly integrates with the IT/Network platforms of a telecom operator for real-time and automated detection of inconsistencies, it is the real-time thing that differentiates VeriSure from other solutions in the market.” If you look at how telecoms used to work for decades, they have two applications (BSS-OSS) that run their entire business on and these two applications/systems have been in silo or saw very little integration till recently. Business Support Systems (BSS) applications used to be handled by the IT departments. Operations Support Systems (OSS) applications have been managed by the network departments. VeriSure sits at the middle of BSS-OSS making sure data redundancy is eliminated and leakages are patched.

An example of revenue leakage in telecom operator is, for example, a customer pays $20 for a monthly mobile internet package of 4GB. Because there is an inconsistency between the operator’s platforms, the customer is allowed to have a monthly mobile internet package of 8GB that is worth $30, for example. So on a monthly basis, the customer is paying $10 less than what he is supposed to pay.

When vital customer info is duplicated across applications, overtime it falls out of sync thus making it inconsistent and unreliable because it will be difficult to determine which version of the information is correct. The untoward outcome is that telecos lose opportunities that could have been pursued to generate additional revenue/profitability. This is all due to inconsistent data and meta-data about customers’ persona varying at the IT department level and at Network department. VeriSure is a real-time application, Shady Hatem founder and MD at Telecosys  claims about its accuracy saying, “Definitely there are other similar products in the market, however, we offer a differentiated real-time automated mechanism that gives higher accuracy (we are 100% accurate vs 70-80% accuracy of other products). We have new innovation that allows detecting the revenue leakage and customer experience problems at earlier stages because we are proactive rather than reactive.” Currently, Telecosys sells its software VeriSure per-license basis with an annual support and professional services for installation, customization, and integration.

How the idea for Telecosys came to be?

Hatem said, “The aha moment came when the custom real-time & automated revenue assurance tools we developed at the multinational telecom operator we were working in over achieved, by far, the results of one of the top branded Revenue Assurance solutions deployed at the multinational operator.” Additionally, he remarks, “We now know the secret mix that can make us over achieve the top existing Revenue Assurance solutions in the market, why don’t we put in a new branded product and compete in the market.”

Funding and Acceleration

“We have already raised our seed investment fund and we are now raising the second round of investment. We are currently running negotiation with investors for that purpose, but nothing has closed so far,” Hatem says, without disclosing any numbers. Telcosys is a one of the Flat6Labs cohort.  Hatem talks about the mentorship and access to network – benefit of being accelerated, “Telecosys is offering a B2B solution where connections and relations are key factors for sales and success. In addition, we have been introduced to very strong business advisers like Eng. Tarek Abu Alam (Ex-CEO of Telecom Egypt), Amr Shady (CEO of TA Telecom), and more people.” For the team, the main challenge in building Telecosys has been that Telecom funds are very limited in the Arab world and Africa. Investors tend more to invest in online and mobile products. Telecosys is one of the top 40 African startup that will be pitching at Demo Africa 2014. Mohamed Esmat remarks, “Well, being one of the top 40 startup in Africa is really amazing and increases your enthusiasm and passion about what you are doing. It is an important chance to look for investors, clients, and strategic partners in Africa.” Ernest & Yong Global Revenue Assurance Report 2013 pointed out that the annual revenue leakage in the telecom industry is about $23 billion. Customer Data Inconsistency constitutes major sources of revenue leakage, 55% of total leakage.

 Typically any telecom operator has two headaches ‘how can we increasing ARPU and cut churn rate.’

Seems Telecosys has come up with a paracetamol for that headache in the form of VeriSure.

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Facebook testing self-destructing posts

Facebook is running a pilot programme, wherein it allows users to schedule an expiration time for posts they publish. The time frame varies from one hour to seven days. 

NEW DELHI: Facebook is experimenting with the way people post updates on the social network.

It is currently running a pilot programme, wherein it allows users to schedule an expiration time for posts they publish. The time frame varies from one hour to seven days.

This experimental feature is only available to a few users on Facebook iOS app. It is not being tested on Android or Windows Phone apps as well as desktop website at present.

Users who noticed the availability of the self-destructing posts on their iOS devices took to Twitter:


Facebook also confirmed that it is testing the feature. A spokesperson said, "We're running a small pilot of a feature on Facebook for iOS that lets people schedule deletion of their posts in advance."

In the past, too, Facebook has tried its hands at ephemerality of posts with Slingshot, an app similar to Snapchat.

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Keep your professional networking profile updated

Keep your professional networking profile updated

Though online recruitment portals and employee referrals are the preferred recruitment channels, organisations are invariably leveraging professional networks to review candidate profiles and support recruitment cycle for niche profiles. Candidates need to take note of this trend.
We live in the age of virtual social networks where most of us – especially the Gen Y – have an active profile on more than one social network – either professional or personal or both.
Social media networks are not just places to network and chat casually. They are increasingly emerging as personal branding tools for individuals which contribute in building their complete virtual personalities, reflecting their interests, ideologies, personal aspirations, professional specialisations and more.
Social networking for a job seeker
For job seekers, irrespective of the number of years of experience, building their own personal brand via professional social networks is emerging as a necessity to differentiate themselves from their competitors floating in the large job-seeker pool.
When it comes to hiring, it is common practice for recruitment heads to use social media as a supporting tool in the whole process of sourcing candidates. For example, when the recruitment heads receive profiles of shortlisted candidates, they try to gauge their potential by scanning through the recommendations they have received from industry leaders and peers on their respective professional social network profiles.
How professional networks are supporting recruitment cycles
Experts say that though social media may emerge as a supporting channel facilitating capture of niche talent, it might not surface as the only means for sourcing candidates.
This is corroborated by a recent TimesJobs.com survey which highlighted recent trends reflecting the most preferred recruitment channels of Indian businesses. The survey brought out that the most preferred methods for sourcing candidates in India are online job portals (55%) and referrals fromcompany employees (33%).
Only less than 9 per cent hiring across the surveyed companies happened via social media hiring channels. These organisations leverage professional social networks for mainly three reasons:

• Assessing personality: Once the applicants are shortlisted using traditional recruitment channels, hirers use social networks to get a deeper understanding of the applicant’s overall personality which might not be reflecting in the formal resume

• Hire niche talent who are passive job-seekers: The second reason is to tap the niche talent who are domain specialists. Such professionals might not at that point in time be actively looking for a job. Hence, they are unregistered with online job portals and not discoverable to the employer. Intel is one such company which is using professional social network for this. Preethi Madappa, director – HR, Intel South Asia said, “At Intel, the professional social networks have enabled us to reach out to potential candidates who are armed with certain critical skills.”

• Enmeshing professional networks with contests to tap talent: The basic concept of professional social network is also being increasingly interwoven with online contests aimed at testing the skills of interested candidates. This is emerging as a focused approach to reach out to the required target candidate profiles. “Today, the professional social networks are being explored by many companies to crowd source profiles and procure CV’s through contests and seminar platforms,” said Richa Pande, VP & Head – Human Resources, Ramco Systems.

 

 

 

 

 

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How HR heads are increasingly engaging in ‘fun’ activities with Gen Y to retain talent

How HR heads are increasingly engaging in ‘fun’ activities with Gen Y to retain talent

He’s an Indian working with a German multinational corporation who likes making Latin dance moves. After a long day at work, Arijit Sengupta, the human resources (HR) head of Adidas India, puts on his dancing shoes to have fun with his team by doing Zumba, a popular fitness programme inspired by Latin dance. HR head and fun? Aren’t HR heads supposed to be a grim, staid and solemn lot, more comfortable surrounded by the euphemistic jargon (rightsize, downsize and redundancies) than by gyrating colleagues? Perhaps not any longer.
“With our core employee base in their 20s, it is pointless to be in a stiff collar and tie,” says Sengupta, who does Zumba a couple of times a week at his Gurgaonbased office. The 40-year-old fitness freak also actively takes part in other fitness activities in the office such as yoga and CrossFit, a strength and conditioning programme.
Engaging with Gen Y calls for a paradigm shift (guess that’s one jargon he couldn’t avoid) in approach and HR programmes, he points out.
Sengupta isn’t the only honcho leading from the front to give HR a human face. Across industries, new age HR heads are shedding inhibitions, turning stereotypes on their head, doing outlandish stuff, and most importantly coming out of their hallowed cabins to strike an emotional chord with employees.
Preaching doesn’t work after all, says Sengupta; walking the talk is key to make the preaching real. “Gone are the days when in a corner cabin policies were made and then communicated. The world has become smaller and closer.”
When Work is Fun
While the nature of an HR job still remains serious, it helps if it is tempered with a generous dose of fun. Wearing multiple hats, it seems, is now an integral part of the HR head’s role. And nobody does it better than Runu Mehta Kesarker of Mad Over Donuts. For the HR head of the Singapore-based gourmet doughnut brand, which has 54 outlets in India, spreading cheer is a mandate she takes very seriously.
Sample this: last month, Kesarker got to know that one of her team members in the sales department had not been in good spirits for some days. Reason: he was bogged down by loads of work and was under enormous pressure to meet sales targets.
So, what happens next? Kesarker, along with six others in her team, goes to the desk of this colleague at around 5.30 in the evening. Another guy sitting on the desk starts playing loud music on You-Tube. And all of a sudden, Kesarker starts dancing to Yo Yo Honey Singh’s “Chaar bottle vodka kaam mera roz ka”. “This was a perfect song to pep him up as he is a party animal,” recalls the 35-year-old HR head who has been doing such ‘flash mobs’ over the past six months at her Mumbai office.
Did her dancing act have an impact? “Absolutely,” she says, “all in the office, along with this guy, joined me and started dancing. I then asked him to leave early and go back home and party.”
Flash mobs, once in 15 days, help in lifting the spirits of the employees and keeping energy levels high. “All of us work in such a high-pressure job that it becomes crucial to release pressure,” she says, adding that maintaining relationships also helps in keeping attrition low. Mad Over Donuts has over 550 employees across the country and Kesarker heads a 16-member HR team.
There has been a 360-degree turn in the way HR functions, she points out. And it’s quite apparent with other interesting stuff done by Kesarker.
One of them is mock awards, a random and surprise award function which she organizes every month. “The coolie No. 1 of office or the helping hand award adds fun to the work.” Another offbeat activity is a game of chor police. Played once a month for over two hours, Kesarker leads the chor (thief ) team by stealing all the expensive items in the office and hiding them, and the police (managers in the office) have to find the stuff within a stipulated time. “This activity helps bring teams closer and develops bonding,” she says.
But from where did this idea come? A junior manager in the office was having a hard time with his boss, she recalls. “We also got to know from his appraisal that something was going wrong and there was a communication gap.” So Kesarker formed a team of thieves which stole some stuff from office, including the mobile phone of the boss of this junior manager, and the entire office was asked to hunt for the items.
“At times grown-ups don’t need lectures or gyaan. If a game conveys the message, then nothing like that,” she says.

Food For Thought Does Kesarker have a message for the HR fraternity? “Work hard and play hard.”
Pramod Kumar Mitra does both. But he has discovered a different route to make a connect with his team — food.
The HR director of Sharda University makes Maggi noodles every alternate Saturday for his 20-member team. “A team that eats together stays together,” believes Mitra, who joined the university in 2009. In organizations, he says, people now work in compartments. “Having food together helps in breaking the barriers.” So what happens during the Maggi break? “We discuss and ideate over the food,” says Mitra. Apart from Maggi, to which plenty of vegetables and egg white are added to make it a nutritive meal, the 64-year-old foodie also makes brown bread sandwiches, sprouts and cucumber salad, and fruit salad.
Changing the Image
“Being unusual should be the new usual for the HR guys,” Mitra says. And the way he behaves has a lot to do with the perception that people have about HR guys. “People think the HR department is full of sadistic and egoistic people.” Perhaps the way HR guys carry themselves and their serious demeanour have added to this perception, but it’s high time it changes, he adds. Venkatraman Girish of Jubilant FoodWorks, the master franchise holder of Domino’s and Dunkin’ Donut, is doing his bit to change the dour image of HR.
Whether it’s enacting the role of the famous baddie of Mr India (Mogambo) or playing funny Yamraj, the senior vice-president, HR, is known to do quirky things. “Running HR in a conservative manner might have served your company well in the ’90s, but it may be inappropriate and even damaging today,” says Girish.
Confluence, the annual in-house carnival of Jubilant in which the workforce is divided into groups that vie for top honours in singing, dancing and drama, has become a quarterly affair from this year.
So, this May, Bollywood was the central theme of Confluence. Employees were divided into cross-functional communities such as Avengers, Rockstars and Transformers, and were led by the head of departments. The teams were provided props and asked to enact a sequence of scenes and songs from popular movies.
“The event brought some hidden talent off the shelves. Our people sure have alternative career options ready,” says Girish in a lighter vein. The biggest plus with such events, if done regularly, is that they bring everyone under one roof and foster a culture of camaraderie and fun. They reenergize employees and give them a reason to go that extra mile during tough times, feels Girish, who heads a 72-member HR team.
All to Retain & Engage Talent
But can HR leaders succeed in altering the perception that they are conservative and risk-averse?
The answer, says Girish, lies with the connotation that fun has in their minds and a notion that fun ruins credibility. “Fun doesn’t have to mean frivolous. It doesn’t have to mean silly.” Fun can allow employees to achieve significant results — it means that although they take their jobs seriously, they don’t take themselves too seriously, he adds.
“I have no clue what my team has in store for me this time around,” says Girish when asked about the character he is going to enact in the forthcoming Confluence this month. “Hope they don’t give me a baddie character.”
HR experts feel that companies are pushing the envelope as they have exhausted all ways and means to retain and engage talent.
“Young people love to work in a quirky environment,” says Mohinish Sinha, leadership and practice leader, Hay Group India, a global management consulting firm.
While HR has always been doing its bit to get the best out of people, what has changed over the past few years is the role of HR heads.
“It’s still not a dominant trend but definitely HR heads are taking centre stage,” he adds.
The bottom line of any activity, whether it’s offbeat or plain vanilla stuff, is employee happiness.
“At the end of the day, what matters is if I have brought a smile on the face of employees,” says
Kesarker of Mad Over Donuts. “If that happens, I am the most contended soul on earth.”The Economic Times

 

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Workforce to surge 30-50% at e-commerce, FMCG, retail & BFSI companies ahead of festival season

Workforce to surge 30-50% at e-commerce, FMCG, retail & BFSI companies ahead of festival season

This festive season that’s just around the corner will see a jobs boom—staffing companies are being flooded with demands for more workers as the economy starts looking up again and consumers feel emboldened enough to loosen their purse strings after being frugal through a prolonged slowdown.
Amazon, McDonald’s and others are set to hire a large number of people — some of them temporary, some full-time — and the trend is seen extending to smaller towns as well.
Workforce numbers will likely surge 30-50% at e-commerce, fast-moving consumer goods, retail and BFSI (banking, financial services and insurance) companies as consumer spending is expected to shoot up in the next three months.
Workforce to surge 30-50% at e-commerce, FMCG, retail & BFSI companies ahead of festival season
Amazon will Pay Attendance Bonus
Staffing firms are going all out to grab as many people as they can and some companies are getting innovative as they look to sweeten the bait. E-commerce giant Amazon will pay an ‘attendance bonus’ for members of its logistics team over the next three months to ensure minimum absenteeism and strengthen the delivery team with more contract employees.
“They will almost double their numbers in the logistics section and the attendance bonus is one of the many incentives the company has planned,” said a person who didn’t want to be named. “We do not comment on what we may or may not do in the future,” Amazon said in reply to an email sent by ET.
It’s not just temporary staff, companies will also take on permanent workers who are directly employed. Temporary workers are supplied by staffing firms, which pay their salaries and benefits. Such workers will be especially in demand to handle an increase in customers in segments such as call centres, housekeeping, deliveries and those who track goods.
The $6-billion taxi rental market in India will see Ola Cabs adding more drivers, incentivising them through a possible cut in the commission it charges for the next three months. “This will help to get more drivers on our platform and more incentives may be rolled out,” said Anand Subramanian, marketing communications head for Ola Cabs.
The company has 18,000 cars and about 24,000 drivers on its platform and expects a 30% increase during the festive season. Rituparna Chakraborty, senior vice-president and co-founder of staffing firm TeamLease Services, said there has been a sharp uptick.
“There is definitely a welcome surge in hiring at the moment in anticipation of the festival season and (this) shall carry on till about the end of January 2015,” Chakraborty said. “Our projection shows that the surge (in temporary hiring) would be around 50% of what happens all year long in these sectors.”
The boom won’t be concentrated to just the big cities. A large part of the hiring is driven by optimism shown in consumer durables, ecommerce, hospitality and airlines and will take place in tier II and III cities, noted the staffing firm.
For Randstad India, another staffing company, mandates have come from BFSI and consumer durable firms. “Home, auto loans shoot up during this period and more workforce is needed to manage customers,” said Aditya Narayan Mishra, president, staffing, Randstad India.
The Bangalore-based company said there will be at least a 30% increase in demand for workers this festive season compared with other months of the year.
Another Bangalore-based recruitment company’s staffing team expects a 40% surge in demand for temporary employees during the festive season based on mandates it has got this month. “One company almost plans to double the number of its customerfacing employees,” said a senior executive of this company who refused to be named.
Fast food chain McDonald’s is also geared up for higher staffing during the next three months. “We are looking to add about 10% of our total workforce across all our restaurants (including delivery) in anticipation of the demand peaking during the forthcoming festival season,” said Rudra Kishore Sen, director, operations, McDonald’s India (north and east). This additional hiring stems directly from consumer sentiment picking up, Sen said.

 

 

 

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Delhi beats Bangalore in start-up hiring

Delhi beats Bangalore in start-up hiring

While travel start-ups lead hiring in the Delhi NCR, data indicates that Amazon is hiring big
Delhi NCR beat Bangalore in start-up hiring in the month of August. Delhi NCR bagged the highest share of e-commerce start-up jobs, more than the ‘Silicion Valley of India’. Mumbai bagged the third position. In Delhi NCR, after internet/e-commerce and IT start-ups, Travel/Tourism/Airlines/Hotel start-ups are ruling the roost.
According to Sunil Goel, managing director, Global Hunt, an executive search firm, Delhi NCR has become the hottest location for travel start-ups as it is already a hub for major players such as MakeMyTrip, Expedia and Yatra. “Travel start-ups are setting shop in the region owing to easy availability of resources trained in a similar industry.”
Talking about the e-commerce and technology/IT start-ups, Goel mentioned that in the NCR Gurgaon is emerging as a technology and IT hub and attracting entrepreneurs, especially techies from the three IITs situated in the northern region – Delhi, Roorkee and Kanpur, to set up shop here. “The proximity to venture capitalists companies is another added advantage.”
Of late, the success story of Indian start-ups such as Flipkart, Snapdeal, Zomato and the likes have revolutionised the job market. International giants such as Amazon have also set up shop in India owing to availability of talent and the start-up friendly Indian environment. E-commerce start-ups have made customers as well as employees, kings. According to RecruiteX (August 2014), the TimesJobs.com recruitment index, internet start-ups have posted a 25 per cent rise in jobs. TimesJobs.com data shows Amazon is the top hiring company among Indian start-ups currently.
TimesJobs.com did a dipstick survey to decode the kind of job opportunities available in the Indian e-commerce start-ups space:
Hot Jobs – IT/Telecom-Software, HR/Training and Sales/Business Development
As per the TimesJobs.com data, IT/Telecom-Software is the most in-demand function in the Indian start-up industry. In this function, application programming, software engineers, graphic designers/animators/web designers and database administrators are the hottest profiles.
HR/PM/IR/Training function bagged the second highest share of jobs among start-ups. Recruiters and training/development professionals are on hiring radar for Indian start-ups. This clearly indicates start-ups are in an expansion mode and need more people to manage their manpower requirements.
The third most popular job function in start-ups is Sales/business development. Demand is high for telesales and relationship/account servicing professionals.
Start-ups hiring mid level talent
The good news for professionals with 2-5 years of experience is that Indian start-ups are actively looking from them. As per TimesJobs.com data, the share of jobs for 2-5 years experience is highest followed by candidates with 0-2 years of experience.
In fact, there are ample job opportunities available for professionals with 5-7 and 7-10 years experience as well. The trend clearly points that the Indian start-ups are not taking baby steps anymore and have the required money to sustain and hire experienced professionals.
Demand is also upbeat for IT/telecom-software, sales/business development professionals and marketing/MR/media planning professionals in the 2-5 years experience range.
The TimesJobs.com data shows the top management level (10-15 years experience), data and web analytics is the hottest skill-set.

 

 

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From IT to HR: successful career switch

From IT to HR: successful career switch

The overcrowded HR industry has more competition with increasingly seasoned IT professionals switching careers to don the HR cap
Arun S Gopalan did his BE and worked in a reputed IT company for about 10 years. He rose to be a team leader, switched careers and today after seven years is heading the HR division of an IT product company that is a trade and risk management banking solutions provider.
His responsibilities include hiring entry-level technical developers and training them, in addition to identifying candidates for mid-level positions which require experience and niche specialisations. His is not a rare case. Today, several IT and telecom companies prefer to hire experienced IT professionals as their HRD personnel.
“Today, the HR function is increasingly being viewed as a key contributor to the growth of a company. Organisations, can also not afford to have long training periods and expect the recruits to learn fast and become a contributing member at the earliest. Considering all these factors, an IT person who is geared to people management and organisational behavior is clearly on high demand,” says  Puneet Aggarwal, HR head, eNT Data Management Solutions, a former IT professional who switched careers as early as in 2007.
The advantage this segment of professionals bring to the table is their ability to leverage their IT experience and identify exactly what the company wants and spot the right fit. Take the case of Usha Omanakutan, who made the switch from IT to HR successfully and today, has floated her own consultancy which specialises on senior-level recruitment.
“I went the IT route and have been working in various software & technology development positions for most of my career. In the course of my IT career, I developed an interest in using my knowledge acquired in my Organisational Behavior degree which I had got when I was in the US, soon after my marriage. This helped in translating the company’s vision and strategy effectively to my team,” says Omanakutan.
Recognition of this skill helped her in making a smooth career switch to HR. Today, she has flexi hours and is able to earn almost as much as she would have earned as an experienced IT professional.
Flexibility in work hours and IT knowledge are two key reasons why several women from the IT segment are opting to hone their skills in HR after gaining experience as an IT professional, says Simran Sharma, career counselor and guide, who has directed several IT personnel to gain suitable certifications when they decided to switch careers mid-stream.
“It is mostly your experience, passion and values that decide a successful career and as long as you can demonstrate these qualities, changing profession mid-stream needn’t really be a problem in today’s world,” says Sharma.
Issues in change
This is not to say that breaking into HR–especially in this economy–can be an easy sail.The world of IT and recruiting are very different.
“Experience matters right now since employers require niche talent, but on the flip side they also have their pick of highly competent and experienced candidates,” says Aggarwal. “The organisation’s interest in you delivering their manpower requirement according to their ethos and mandate has to be fast. Most of them want top rankers with low job hopping and excellent credentials at a salary which may or may not be bright.”
Often large organisations expect their HR to sell the company’s brand value to the candidates. This could be like a lateral shift in hierarchy for a former IT professional. This can mean the candidate may have to unlearn whatever he/she has learnt in their career so far and re-learn to focus on different aspects of the company. This could be exciting as well as stressful.
Some factors to be kept in mind to effectively make the change include:

• Awareness of employment dynamics of these two professions which are quite different

“Your background in IT make you uniquely qualified (in some ways) to be an IT recruiter, primarily because you understand the IT function and the needs of the IT industry better than a non techy. However, if you are not a people person, cannot read a candidate and lack the ability to develop processes, the chances are you won’t make it, “says Aggarwal.

• Compensation package

“IT recruiters are compensated differently than IT professionals. HR-IT recruiters are also brand/sales representatives, so their compensation is based on different performance parameters. These may include base + commission or commission only and not on level of technical skill or certification alone,” says Omanakutan.
Either ways the crowded field got that much more competitive today.

 

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SC gives Roy 15 more days to sell hotels abroad

Sahara chief Subrata Roy.

NEW DELHI: The Supreme Court on Monday gave Sahara chief Subrata Roy a last chance to sell three hotels abroad by extending his stay in the makeshift office room inside Tihar Jail by 15 more days but clarified that "he stays inside as long as he does not deposit Rs 10,000 crore". Roy and two other directors, detained in Tihar since March 4, were granted interim bail on March 26, provided they deposited Rs 5,000 crore in cash and Rs 5,000 crore in bank guarantee.

Sahara have deposited Rs 3,117 crore in cash.

Sahara had told the court on August 14 that the deal to sell three hotels - Grosvenor House in London and Plaza and Dream Downtown in New York - were clinched. But on Monday, it explained how a news report by a foreign website spoiled the deal by sparking violent protests against the sale to a royal figure of a sultanate, which practiced Shariat law.

Senior advocate S Ganesh also mentioned that given the deal almost reaching the verge of cancellation, Bank of China (BoC), which had advanced loan to Sahara for purchase of the hotels, had threatened to take over the properties. "We have managed to hang on to the original sale agreement and saved it from cancellation and thus averted BoC's oral threat to take over the hotels," he said. The counsel said Sahara had lined up four more potential foreign buyers but the negotiations were at a nascent stage.

When the bench of Justices T S Thakur, A R Dave and A K Sikri questioned Roy's seriousness to get out of jail, Ganesh said, "We have to get him out. The business is on the verge of collapse and its needs oxygen in the shape of Roy. It was his stature and personality that saved the deal (sale of hotels) from cancellation."

But, the bench said when request for extension of the facilities at Tihar Jail was made on August 14, Roy had said he would not seek any more extension. "If freedom is so dear to you, you would not be dragging your feet. You would not have been sitting pretty and counting your pennies. What prevents you from telling next time that sorry BoC has taken over the property," it said.

"If you (Roy and Sahara) are finding it difficult to arrange for Rs 10,000 crore to come out of jail, how will you manage the remaining Rs 20,000 crore," the bench asked. Solicitor general Ranjit Kumar, appearing for the prison authorities, said jail officials had no clue about what Roy and his team were doing behind closed doors.

But, Ganesh and advocates Keshav Mohan and Gaurav Kejriwal handed over the final agreement for sale of hotels signed with the head of a foreign country to the court, which kept it with the court records. This handing over of the agreement enabled Sahara to convince the court to give Roy another opportunity. It allowed Roy and the two directors, who are detained along with him since March 4, to stay and use video-conferencing facilities in the conference room for 15 more days.

 

 

 

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Samsung Galaxy Note 4 goes on sale in Germany @ 699 euros

Samsung has commenced sale of its latest and premium smartphone Note 4 for 699 euro (about Rs 56,000) including taxes in Germany.

Korean technology giant Samsung has commenced sale of its latest and premium smartphone Note 4 for 699 euro (about Rs 56,000) including taxes in Germany.

"Samsung Note 4 is for 699 euro. It includes taxes, "a Samsung sales representative told PTI at company's branded outlet in Berlin's prominent shopping mall KaDeWe.

At 699 euro, Note 4 has become most expensive smartphone from Samsung's stable.

The phone is expected to be available globally in October and is to be launched in a phased manner.

Samsung has sought to make its Note series a higher premium phone with stylus from renowned pen maker company Mont Blanc. The low-end digital pen model for Note 4 is priced at around Rs 9,600 (120 euro) and the high-end Mont Blanc stylus model is priced at about Rs 32,800 (410 euro).

The Galaxy Note 4 has 5.7 inch display similar to that is present in Note 3 launched in October last year. The screen display has moved to advanced version Quad HD from Full High Definition.

This will give better viewing experience in terms of contrast, density of colours etc, the company says.

In the new Note 4, Samsung has incorporated multi-function feature on same screen which will allow users to use function like chatting on same screen along with reading as it happens on computer.

The Note 4 has 16 megapixel rear-facing camera and a 3.7 megapixel front-facing camera up to 120 degree wide angle shot.

Samsung representatives said that Note 4 has lower power consumption and increased battery life of 7.5% compared to previous model. The battery capacity in Note 4 is 3,220 mAH compared to 3,200 mAh in Note 3.

The phone comes with features that can charge 50% of battery in 30 minutes, they said.

Samsung has introduced snap feature in S Pen which come with Note 4 for writing on phone. Snap feature allows to select a portion of image or text on screen and share it with desired person through email by simply pasting the selected image or text on email or any other application that allows sharing of image or text.

According to research firm IDC, 301.3 million smartphones were sold globally in April-June 2014, up 25.3% from 240.5 million units shipped in the same period last year. Samsung accounted for over 25% share. PTI

 

 

 

 

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News digest: Best of ME!!

Here's a quick look at what made news in the world of technology in the week just gone by...

Here's a quick look at what made news in the world of technology in the week just gone by...

Apple 'iCloud hacked' An anonymous hacker posted nude photos of 100s of Hollywood celebrities that were claimed to have come from their Apple iCloud accounts using an iCloud security vulnerability. Victims of the hacking include actress Jennifer Lawrence, Kate Upton, Kirsten Dunst and Mary Elizabeth Winstead. The FBI said it was addressing allegations that online accounts of several celebrities — including Oscar-winner Jennifer Lawrence — had been hacked, leading to the posting of their nude photographs online.

Meanwhile, Apple refused to take the blame saying that hackers obtained nude photos celebrities by pilfering images from individual accounts rather than through a broader attack on the company's services. Apple said its engineers had determined that hackers didn't obtain general access to a pair of the company's services — iCloud and Find my iPhone.

Samsung announces Note 4, Note Edge, Gear VR Samsung announced its next-generation phablet, Galaxy Note 4, along with two new devices — Galaxy Note Edge and Gear VR — ahead of the IFA 2014 tech expo in Berlin. Samsung Galaxy Note Edge is the first smartphone in the world to have a display on the side. The display curves on the right edge and looks like a stripe that can display information as the user operates the phablet. Do read our first impressions of the two new smartphones.

Samsung launched its first virtual reality wearable headset, Gear VR Innovator Edition, ahead of IFA 2014 in Berlin. Powered by Oculus technology, makers of the Oculus Rift, the Samsung Gear VR offers new way to experience and consume mobile content. It allows users to fully immerse themselves in a cinematic virtual reality environment. Do read our first impressions of the device.

Motorola launches next-generation of Moto G, Moto X Motorola has unveiled the new iterations of its popular smartphones - Moto G and Moto X. The new Moto G is priced at Rs 12,999 and will be available exclusively on Flipkart. Moto X will be available later this month and the India pricing would be revealed at that time. Do read our first impressions of the Moto G and a detailed preview of the Moto X.



Motorola has also launched the Moto 360 Android Wear smartwatch. The smartwatch will be available in the Indian market later this month.

India, Japan to enhance cooperation in ICT
Prime minister Narendra Modi and his Japanese counterpart Shinzo Abe agreed to enhance the cooperation of their countries in information and communications technology (ICT) during their talks. Both countries also expressed satisfaction with the launch of concrete joint projects, such as Green ICT and cybersecurity cooperation.

Sony unveils Xperia Z3, Xperia Z3 Compact
Sony has launched its new flagship smartphone, Xperia Z3, and its compact version, Xperia Z3 Compact, ahead of IFA 2014, in Berlin. Sony has not revealed the pricing and availability of the two phones. The company is expected to launch the two phones in the Indian market in the fourth week of September.

Microsoft unveils 'selfie phone' Lumia 730
Microsoft used the IFA technology show in Berlin to announce the new Lumia 730 and 830 smartphones. The 730's rear camera takes 6.7MP shots, while the 830 is 10MP. Lumia 730 will have features designed for better selfies. The front camera used for selfies will be 5MP, higher than the 2MP found in the 830 and many other phones. Do read our first impressions of the Lumia 730.



Twitpic shuts shop, blames Twitter
Twitpic — an early online service that allows internet users to share photos on the Twitter social network — is shutting down due to what it said were legal threats from Twitter.
The dispute revolves around Twitpic's effort to have its name approved as a trademark, which Twitter appears to believe violates its own trademark.

OnePlus eyes India entry
Chinese hardware startup OnePlus is all set to bring its much-talked about 'flagship-killer' One smartphone to India and sell its 64GB variant at under Rs 25,000. OnePlus is currently scouting for head of its India operations and is also in talks with leading online retailers for an exclusive partnership to make the OnePlus available in the Indian market.

Micromax beats Apple in tablet market
Micromax has overtaken Apple and reached the number two position in the tablet market in India in the second quarter with 14% market share, as per the data released by International Data Corporation (IDC). According to IDC, the Indian tablet market has indicated early signs of recovery in the second quarter (April-June) of 2014 after taking a sharp hit in the past couple of quarters.

Nvidia sues Qualcomm, Samsung
Nvidia has sued rival chipmakers Qualcomm and Samsung Electronics, accusing both companies of infringing its patents on graphics processing technology.

The US chipmaker vies with Qualcomm in the business of providing chips for smartphones and tablets. It said on Thursday that Qualcomm and Samsung had used Nvidia's patented technologies without a license in Samsung's mobile devices, including the just-launched Galaxy Note 4 and Galaxy Note Edge.

 

 

 

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Wait begins for 'Apple's best product line in 25 years'

It has been four years since Apple introduced a completely new gadget and the pressure is on for the world's largest tech company to wow at its "special event" in Cupertino, California.

SAN FRANCISCO: It has been four years since Apple introduced a completely new gadget and the pressure is on for the world's largest tech company to wow at its "special event" in Cupertino, California.

Apple has fed the high expectations, with promises by executives that the company's best product pipeline in 25 years is being readied inside its secretive facilities. That's a high bar for a company whose hits include the modern, graphic-based personal computer, the smartphone, the iPod and the tablet PC.

Those now ubiquitous gadgets were created under the innovative and famously meticulous eye of Apple co-founder Steve Jobs, who died in 2011. When CEO Tim Cook takes the stage on Tuesday, technology aficionados, investors and rivals will be watching closely to see whether Jobs' handpicked successor inherited the magic touch or whether Apple's winning streak is coming to an end.

"We think Apple's pipeline is finally going to satisfy those who have wondered if the company has any new products. The stock price has been rallying as investors are beginning to believe that Tim Cook all along was telling the truth that there is an incredible pipeline of products," said Michael Yoshikami, CEO of Destination Wealth Management.

In the last five years, the period beginning July 1 has been the most fruitful for holders of Apple shares, with an average price gain of about 22.5%, compared with 11% gains seen in the first half of the last five years.

Below are some of the key products and features to look out for at Apple's big event on Tuesday:

iWatch?:
Rumours of an Apple smartwatch go back several years, but Tuesday may finally be showtime. The watch, which will reportedly have a flexible screen and come in two sizes, will track its wearer's health and fitness, double as an electronic wallet and of course, display messages. The watch is not likely to go on sale until sometime in 2015 and Apple may not even reveal its price on Tuesday. But with rivals such as Google and Samsung already entering the smartwatch market, tech-watchers are anxious for Apple to show its cards.

"The market has been waiting for Apple's product as the real category-defining product," said FBN Securities analyst Shebly Seyfari.

iPhone 6:
Smartphones are Apple's bread-and-butter, representing more than half of its revenue, and the company is expected to introduce a pair of new models with bigger screens, a sleeker design and wireless payment capabilities. The iPhone 6 will be available with 5.5-inch or 4.7-inch screens, a step up from the current models' 4-inch screens. There is also speculation that some phones will boast extra-tough screens made from scratch-resistant sapphire material.

Mobile Wallet:
Apple has reportedly struck deals with major credit card providers Visa, MasterCard and American Express. The partnerships, as well as a special communication chip within the new iPhone and smartwatch, would allow consumers to use their gadgets at stores to buy everything from coffee to blue jeans — changing the shopping experience and extending Apple's reach from the web to real-world commerce.

Health:
Apple's launch of the "HealthKit" data service earlier this year made it clear that it sees its products helping consumers manage personal health information. By incorporating the HealthKit service into the iPhone 6, and by packing its smartwatch with sensors capable of monitoring physical movements and heart rates, Apple could lay the groundwork for a broader push into mobile healthcare.

One More Thing?
Apple's Jobs was famous for surprising fans with unexpected products at the end of his presentations. Could Cook preserve the tradition with a peek at a long-awaited Apple television, a rumored bigger iPad or a completely unexpected product?

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Meet the new 'rebel' in the smartphone market

OnePlus started out with the dream of creating the perfect smartphone.

NEW DELHI: China-headquartered hardware startup OnePlus started out with the dream of creating the perfect smartphone - one that packs in high-end hardware, premium design and fluid software and at the same time, not burn a big hole in the pocket.

Pete Lau, vice president of premium Chinese handset brand Oppo, resigned with an aim of turning this dream into reality. Nine months after the company's inception, it won't be wrong to say that the OnePlus One, the company's smartphone has been able to create some online buzz. Its invite-only order system has made it viral on the internet with fans and potential customers clamouring for invites on forums and social networks.

While the company is shipping the phone globally to markets like Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Italy, Netherlands, Portugal, Spain, Sweden, Taiwan, United Kingdom, and the United States, it is seeing a high degree of interest from customers in India. The company now has its eyes on the Indian market but is laying the groundwork as it feels India is much more complex than others.

Interacting with TOI Tech, Carl Pei, director, OnePlus global, said the company was scouting for head of its India operations and was also in talks with leading online retailers for an exclusive partnership to make the OnePlus available in the Indian market.

"We're looking for someone who would understand the market in a better way and relate to the culture. India may turn out to be one of the most important markets for us in the long term and we want to ensure everything is in place before we launch the phone here. You get one chance to make a first impression and it's hard to fix things if you go wrong," said Pei.

OnePlus wants to set up a network of physical service centres in India. Right now its five global warehouses double up as service centres or just replacement hubs as it is mostly shipping replacements when users encounter hardware issues. Pei admits that at times the process is long and frustrating.

- The invite system

Currently, OnePlus has an invite-only system in place for orders. You can either fill up a form and wait for about a month to get an invite or ask a friend who acquired a OnePlus One phone for one. You can also post on the OnePlus forums or participate in contests and give-aways to get your hands on the phone. Interestingly, there is an aftermarket for invites. Pei informed that people were selling invites on eBay for as high as $200. In fact, 9-10% of all invites are on eBay, as per him.

An invite is usually valid for 24 hours and you get a day's grace to place your order. This allows OnePlus to clear the inventory in 48 hours of its arrival in the warehouses. Not all invites are valid for 24 hours and the company is testing user behaviour with invites of different duration as it increases volumes.

It has also announced that it will introduce pre-orders by October-November in addition to the invite system.

For India, OnePlus is still assessing if it will have the same invite-only buying system.

"The reason for the invite system was to control the inventory and to create a better user experience. We're going to look at what we learnt from the invite system, in addition to flash sales and pre-orders and see what fits the Indian market."



- Meeting increased demand

There has been a lot of backlash from people who've been struggling to get their hands on the OnePlus One after the company failed to meet demand following initial round of shipments.

Pei told us that some key components of the phone take a long time to reach production facilities from suppliers. The longest period for a component to be delivered is three and a half months, so the company needs to know how many units it wants to produce three and a half months from the current date when it places orders. " This is also the reason why three and a half months after the launch,- we didn't have enough units. But at the same time we can't take a risk and go overboard. Hardware is complex; we had to control our risks product risks and inventory risks."

"For a small startup like OnePlus which makes little or no money from hardware, it is important to be safe than sorry. When you have no margins and you start producing a lot of phones that you can't sell, you can be bankrupt. We would rather be conservative in our demand estimates than burn our hands and shut shop," Pei reiterated.

OnePlus is a lean company with around 40 employees. While a majority of the employees used to work at Oppo, some executives have moved in from Xiaomi and Tencent. Pei told us that a third of the team is European and a third is North American, while the rest are from China.

The company has 15 people looking after post-sales support and it will soon announce a senior executive to lead its CS team.

- Revenue stream

Interestingly, just like Xiaomi, OnePlus makes no money from hardware. It is able to price the phone close to its production cost by cutting the middlemen. The company doesn't advertise and sells exclusively through the online channel.

According to Pei, for the first two years, the company's goal is to get the product into the hands of the people. It wants the phone to speak for itself and leverage the positive word of mouth. It aims to make money by increasing volumes over that period of time.

OnePlus has set-up its own software team and apps and services will be the second revenue stream, the other one being accessories. The company will soon introduce earphones and power banks.

It is not looking at expanding into other smartphone and device segments at least this year, as it wants to focus on its flagship smartphone. It has already started working on the OnePlus Two which will debut in the second quarter of 2015.

- The Oppo connection

Pei seemed dismayed with some media outlets referring to OnePlus as an Oppo subsidiary after documents showing Oppo as the sole owner of the company emerged online.

According to Pei, Oppo and OnePlus have a common investor in Oppo Electronics, which also owns the Chinese mobile manufacturer with the same name. He informed that the company will soon have another investor when it raises funding, by end of the year or beginning of 2015.

However, OnePlus One is currently manufactured in Oppo's production lines in Dongguan, China.

- The sexist campaign controversy

OnePlus launched a contest in which women were asked to submit a photo of themselves with its logo drawn on a piece of paper or themselves, to win invites to buy the phone. The campaign drew a lot of flak for its sexist rules and the company had to cancel it.

"The original idea was not bad. There are girls who want the phone but don't have the time to participate in forums or play contests, and we wanted them to experience the phone. I admit the execution was really bad and the rules made it sexist. I take full responsibility for it and apologise. We need to be clear and professional and this was a misstep on our part," said Pei.

 

 

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HTC Desire 510 With 4G LTE Support, Snapdragon 410 SoC Launched

HTC has launched a new 4G LTE smartphone, the Desire 510. The company says the all new Desire 510 is the company's most affordable smartphone in HTC's Desire lineup to support 4G LTE.

The Desire 510, the successor to the budget Desire 500 launched last year, will be rolled out with mobile carriers and retailers in Europe and Asia, while will be also available with select carriers in the US. HTC, as of now, has not revealed any price details for the Desire 510, or dates of availability.

HTC Desire 510 runs Android 4.4 KitKat with the company's proprietary HTC Sense UI with BlinkFeed, Zoe and other features. The new Desire smartphone from HTC features a 4.7-inch (480x854 pixels) FWVGA display. It is powered by a 1.2GHz quad-core Qualcomm Snapdragon 410 processor (with 64-bit support) that's coupled with an Adreno 360 GPU and 1GB of RAM.

It comes with 8GB of built-in storage that can be expanded via microSD card (up to 128GB). The HTC Desire 510 features a 5-megapixel rear camera without flash, and also includes a 0.3-megapixel front-facing camera.

(Also see: HTC Desire 820 to Sport 64-bit Octa-Core Snapdragon 615 SoC)

Apart from 4G LTE support, the Desire 510 includes 3G, Wi-Fi 802.11 b/g/n, Micro-USB, Bluetooth 4.0, GPS, Glonass, 3.5mm audio jack, and GPRS/ EDGE connectivity options.

It is backed by a 2100 mAh battery, that is rated to deliver 17 hours of talk time and 646 hours of standby time on 3G network.

The Desire 510 will be available in Terra White and Meridian Grey colours. The company notes that the smartphone sports a polycarbonate chassis and also supports HTC's Dot View case.

Commenting on the launch, Peter Chou, CEO, HTC Corporation said, "The industry has been talking about the 4G effect for so long now that it's easy to forget that only a small selection of top-end devices are taking advantage of the technology. Owning the latest and greatest technology shouldn't be reserved for those with the highest budgets. People today should expect their smartphones to double as mobile entertainment hubs. This means ensuring that they're fully loaded with the latest movies, TV shows and albums, by taking advantage of the super-fast network speeds available. The HTC Desire 510 does this and more, making it the perfect mobile media device."

HTC Desire 510

• KEY SPECS
• NEWS

Display

4.70-inch

Processor

1.2GHz

Front Camera

 0.3-megapixel

Resolution

 480x854 pixels

RAM

 1GB

OS

 Android 4.4

Storage

8GB

Rear Camera

5-megapixel

Battery capacity

2100mAh

See full HTC Desire 510 specifications

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